Medical Assistant

GoHealth Urgent Care • Matthews, NC

2d • $19 - $24

About The Position

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vital signs, testing, procedures, room preparation, and EMR documentation. The role delivers a high-quality, customer-focused patient experience in a fast-paced care setting. Novant Health and GoHealth Urgent Care have partnered to provide urgent care services across Charlotte, Winston-Salem, and Asheville, North Carolina.

Requirements

• High school diploma.
• Proficiency in Medical Assistant duties.
• Strong typing and computer skills.
• Proficiency with Microsoft Word and Excel.
• Detail-oriented with strong task management skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with diverse populations.
• Strong team collaboration skills.
• Basic Life Support (BLS) certification from AHA or ARC required at hire.
• For candidates with less than 3 years of Medical Assistant experience, one of the listed certifications is required: CCMA (NHA); CMA (AAMA or CHP); RMA (AMT, AAH, or ARMA); NCMA (NCCT); or NRCMA (NAHP).
• Candidates using the experience-based pathway must have at least 3 years of Medical Assistant experience, including at least 1 year in a hospital, emergency room, or urgent care setting.
• Individuals hired without an approved Medical Assistant certification must obtain one within 6 months of their start date to remain eligible for continued employment.
• Alternative credentials accepted at hire include graduation from an accredited nursing program, LPN or RN credentials, EMT or Paramedic certification from the National Registry of Emergency Medical Technicians, or CNA certification.

Nice To Haves

• Graduate of a Medical Assisting Program.

Responsibilities

• Register patients, verify insurance, and collect co-pays.
• Schedule appointments and coordinate specialist referrals.
• Respond to patient inquiries and provide updates on care status.
• Communicate patient flow and assist with patient preparation.
• Record medical history and obtain vital signs.
• Perform point-of-care testing, including flu and strep tests and ECGs.
• Perform phlebotomy and administer injections.
• Prepare, clean, and restock examination rooms.
• Update the EMR and scan documents.
• Answer phones and manage administrative tasks.
• Conduct patient follow-up and maintain the reception area.
• Complete opening and closing procedures, including cash-out.
• Conduct daily equipment checks and submit repair tickets.
• Perform additional duties as assigned.

Benefits

• Career advancement opportunities, including leadership and clinical education pathways.
• EMR training and mentorship from market leadership and providers.
• Competitive compensation with a monthly bonus program.
• 5 weeks of paid time off.
• Medical, dental, vision, disability, and life benefits.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED