Medical Assistant

American Oncology Network•Waycross, GA

9d•$16 - $24•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and is responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role performs patient intake and documentation, laboratory work, and clinical and administrative support across AON locations as business needs require. The Medical Assistant follows patient identification, safety, confidentiality, and regulatory procedures; maintains accurate patient and laboratory records; supports physicians with procedures and review of results; and helps maintain laboratory compliance, supplies, equipment, and cleanliness. The position may include overtime when sufficient notice is provided.

Requirements

High school diploma or GED.
Certifications and licenses as required by the state where employed.
Current BLS certification required.
Valid driver’s license and vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict-management skills, delegation skills, and diversity awareness; ability to work with sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and ability to provide balanced feedback.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing demands from varied stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience or proficiency with EMR systems.
Ability to travel less than 25%.
Ability to work Monday through Friday, 8:00 AM to 5:00 PM.
Ability to work overtime when given sufficient notice.
Ability to work remotely effectively as required.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform required quality-control procedures before patient testing and document quality-control and quality-assurance corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation.
Send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and checklists as required by regulatory agencies.
Follow AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ9 depression screening as requested by the physician in the Onco/EMR system.
Place patients in exam rooms and prepare them for the physician in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Thoroughly document testing and treatment in the medical record; prepare encounter forms or complete required EMR steps for electronic superbills.
Show physicians critical blood counts according to guidelines.
Obtain relevant scans and CDs and prepare them for physician review.
Maintain adequate supply inventory and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable.
Perform compliance testing and other duties needed to keep the laboratory in compliance with state and federal regulations.
Complete the required annual CEUs to meet C.O.L.A. requirements.
Follow safety guidelines and maintain laboratory and equipment cleanliness.
Comply with applicable laws and regulations concerning patient care, patient rights, safety, billing, and collections; follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Protect the confidentiality of patient information at all times.
Assist in training new employees on related job duties.
Work at any AON location as needed to meet business needs and work overtime when given sufficient notice.
Perform other job-related duties as assigned by a supervisor or other management personnel.