Medical Assistant

Shriners Hospitals for Children•Salt Lake, UT

About The Position

The Medical Assistant (MA) supports and facilitates clinic operations through clinical, clerical, and technical duties. Tasks include rooming patients, documenting during visits, assisting with minor procedures, managing supplies, supporting Telehealth services when applicable, and providing administrative support as needed. The role calls for strong communication skills, clinical competence, and the ability to work independently and collaboratively to provide an optimal care experience for patients and families. Shriners Children’s provides pediatric specialty care to children up to age 18, regardless of their family’s ability to pay or insurance status. The organization emphasizes patient care, multidisciplinary education, research, evidence-based practice, innovation, and critical thinking. The Medical Assistant maintains current CMA and Basic Life Support (BLS) certifications, attends required meetings and training, and participates in department performance improvement and safety activities. Compensation is determined based on years of relevant experience and departmental equity.

Requirements

Medical Assistant certification. Acceptable certifications include CMA, RMA, CCMA, and NCMA.
Certification is required in states where mandated by law or regulation; in states without a mandate, certification is preferred but not required.
Basic Life Support (BLS) certification is required within 30–90 days of hire.

Nice To Haves

One year of pediatric or ambulatory care experience.
Experience with EMR systems.
Spanish proficiency.
Familiarity with Microsoft Office tools, HIPAA, infection control, and patient safety protocols.
Medical Assistant certification in states where certification is not mandated.

Responsibilities

Escort patients from waiting rooms to exam rooms, confirm date of birth, and ensure patients wear the appropriate attire for their visit.
At applicable sites, escort patients to radiology or POPs rooms or waiting areas, in addition to clinic rooming.
Obtain patient vital signs, draw blood, and collect basic medical history, including chief complaint, medication history, social history, and family history.
Monitor and report patient condition throughout the visit.
Follow infection prevention protocols.
Conduct Telehealth intake tasks, documenting vitals, medical history, and encounter details.
Escort patients to checkout and update rooming status in Epic.
Monitor Epic DAR and communicate with relevant teams to support timely rooming and patient handoffs.
Direct physicians and APPs to patient rooms based on Epic DAR status.
Communicate with patients, families, and staff; update patients about delays and next steps and answer non-clinical questions.
Assist with patient education regarding casting care, surgical preparation, and discharge instructions.
Maintain patient confidentiality.
Prepare exam rooms daily and stock and maintain supplies and equipment.
At applicable sites, support cast room setup, cleaning, and supply management.
Troubleshoot clinical equipment and coordinate service as needed.
Participate in outreach clinics and support continuity-of-care initiatives.
Prepare Telehealth rooms and equipment.
Enter patient data, including vitals, medications, allergies, immunizations, and intake notes, into Epic accurately.
Compile and share departure summaries with patients.
Support follow-up scheduling and direct patients.
Perform clerical duties, including copying, faxing, scanning, and handling correspondence.
Clean exam rooms between patients.
Support the Physician Clinic order entry process according to established SCMG guidelines and workflows.
Maintain current CMA and BLS certifications.
Attend required meetings and in-services and complete ongoing education and competency training.
Participate in department performance improvement and safety training.