Medical Assistant - Pain Clinic - Boston

Tufts Medicine•Boston, MA

4d•$20 - $25

About The Position

The Medical Assistant provides clinical and administrative support to patients in an outpatient or ambulatory setting under the general supervision of licensed personnel. The role supports continuous, efficient patient flow and serves as a liaison between patients and the clinical team. Responsibilities include preparing patients and exam rooms, collecting and documenting patient information, assisting with patient care and procedures within scope of practice, and supporting clinic operations and the revenue cycle. The Medical Assistant adjusts room use and assignments in response to patient volume, provider availability, and clinic resources. The position also supports billing documentation, referrals and prior authorizations, supply management, quality improvement activities, and administrative needs. The role may involve caring for pediatric, adult, and geriatric patients and may require coverage at satellite locations.

Requirements

High school diploma or equivalent.
Completion of a clinical program or six months of clinical experience in a healthcare setting.
Basic Life Support certification, or ability to obtain it within three months.
Organizational skills and attention to detail, with the ability to prioritize work and complete tasks on time.
Ability to work independently and accurately with strong follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and navigating electronic medical record systems.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Knowledge of Epic.
Knowledge and skills to provide care across the lifespan, including understanding growth and development, interpreting age-specific data and responses to care, and providing age-specific communication.
Ability to maintain sensitive and confidential patient information in accordance with HIPAA.
Ability to occasionally lift 30–35 pounds and turn patients; stand and walk for prolonged periods; and occasionally twist, bend, reach, push or pull, sit, kneel, and squat.
Ability to perform fine manual dexterity tasks to lift and maneuver patients, and visual and aural acuity necessary to monitor patient care.
Ability to work with exposure to infectious disease, possible carcinogenic chemicals, and blood-borne pathogens.

Nice To Haves

Two years of medical office experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow to use providers and exam rooms efficiently, and communicate delays to patients and providers.
Prepare patient records for visits, verify patient identifiers, enter chief complaints and social history, and interview patients as needed.
Provide customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, private, and secure environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits, checking for comfort, privacy, and safety.
Complete fall-risk assessments and monitor patients when needed.
Prepare exam rooms for each patient according to visit needs.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Measure and record vital signs, document reported pain levels, and review medications with patients.
Collect specimens or prepare the necessary supplies and equipment for providers.
Perform ordered point-of-care tests, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Help arrange diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are included in charting.
Scan outside paperwork into patients’ electronic medical records.
Process and track referrals and prior authorizations, and notify providers of referral requests and prescription renewal requests.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory; and order supplies as needed.
Participate in unit-specific quality improvement activities, including hand-washing audits, time-outs, refrigerator and medication logs, and code cart checks.
Provide administrative support, including coordinating interpreter services, answering phones, taking and forwarding messages, and faxing.
Cover satellite locations when requested.