Medical Assistant

American Oncology Network•Olympia, WA

12d•Onsite

About The Position

Assist physicians with medical procedures in an office and perform phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role includes patient intake and documentation, laboratory operations and compliance, support for physician procedures, and coordination of outside testing and referrals. The employee may work at any AON location to meet business needs and may be required to work overtime with sufficient notice. Other job-related duties may be assigned.

Requirements

High school diploma or GED.
Certifications and licenses as required by the state where employed; BLS is required.
Valid driver’s license and access to a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential information and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; ability to listen actively and provide balanced feedback.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work remotely effectively as required and to work in a fast-paced, multi-site environment while managing competing demands from multiple stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; EMR experience or proficiency.
Ability to travel less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality control and quality assurance corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test report logs, quality control logs, equipment records, and checklists required by regulatory agencies.
Follow AON patient identification procedures at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician in the Onco/EMR system.
Place patients in exam rooms and prepare them for the physician.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Document testing and treatment in medical records; prepare encounter forms or complete the applicable steps in the EMR for electronic superbills.
Show physicians critical blood counts according to guidelines and obtain scans and CDs for physician review.
Maintain adequate supplies and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties necessary to keep the laboratory compliant with state and federal regulatory agencies, including completing required annual CEUs to meet C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with laws and regulations concerning patient care, patient rights, safety, billing, and collections, and follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Maintain the confidentiality of patient information.
Assist in training new employees in related job duties.
Work at any AON location as needed and work overtime when given sufficient notice.
Perform other job-related duties as requested by a supervisor or management.