Medical Assistant
About The Position
Reports to the Ambulatory Clinical Manager and/or Practice Manager, or other assigned supervisory personnel, and works under the general supervision of the attending licensed independent practitioner. In accordance with established policies and procedures, screens patients and collects vital signs in an ambulatory setting. Essential functions address the age-specific needs of geriatric, adult, adolescent, and pediatric patients. The role fosters patient- and family-centered care in alignment with Brown University Health’s mission, vision, and values, considering lifespan development and cultural patterns. Employees are expected to model the values of Compassion, Accountability, Respect, and Excellence. The Medical Assistant supports clinical workflows and patient flow; prepares patients and records information in the electronic medical record; performs point-of-care testing and clinical procedures; assists providers with examinations; administers vaccines and places PPDs; and manages follow-up related to test results, referrals, prescriptions, and appointments. The role also supports room readiness, supplies, equipment, administrative tasks, patient education, safety, infection control, and patient privacy. The position works in a healthcare environment with direct patient contact and medical equipment. Work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with eight hours daily. No driving is required.
Requirements
- High school graduation or equivalency; ability to read, write, and speak English.
- Graduation from a formal Medical Assistant training program of at least nine months, or at least three years of Medical Assistant experience in a comparable ambulatory setting within the last five years.
- Basic Life Support certification.
- Ability to understand and apply policies, procedures, and protocols.
- Ability to use a personal computer and scanner.
- Ability to use an EMR and other software applications.
- Ability to interact professionally with patients, providers, supervisors, and peers.
- Ability to react calmly and effectively in emergency situations.
- Demonstrated knowledge and skills to provide care throughout the lifespan, considering aging processes, human development stages, and cultural patterns.
- Three years of Medical Assistant experience in an ambulatory setting within the last five years, or recent graduation from a formal Medical Assistant training program of at least nine months within the past two or three years.
Nice To Haves
- Experience with electronic medical records and appointment scheduling software.
Responsibilities
- Work effectively and respectfully within the employee’s capabilities and training.
- Follow practice, clinic, or office workflow protocols to support quality and efficiency.
- Review and update patient records before appointments, identify services needed under practice protocols, and communicate point-of-care reminders to providers through the EMR.
- Prepare patients for examinations and treatment, escorting them to exam rooms and recording vital signs, weight, chief complaint, medication reconciliation, histories, pain scores, and required questionnaires in the patient chart.
- Support efficient patient flow throughout the practice, clinic, or office.
- Review health maintenance and chronic illness services and perform or order services according to protocols and standing orders.
- Perform point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine HCG, rapid strep tests, and other tests.
- Record allergy, medication, medical, surgical, and family history information in patient charts; initiate pharmacy benefits verification.
- Assist providers with physical examinations and perform procedures using aseptic techniques and standard procedures.
- Administer vaccines and place PPDs according to practice or clinic protocols.
- Complete post-visit follow-up, including labeling, recording, and sending blood and other specimens to the laboratory.
- Ensure laboratory results are entered in the medical record; track orders and results; contact patients regarding laboratory and order reminders; update EMR status; and immediately report abnormal results to a physician or nurse.
- Follow up on specialty-care and other referrals, track consult reports, update the EMR, and contact patients about referrals and reminders.
- Check for pending prescription refills.
- Clean examination rooms between patients and prepare them for the next appointment.
- Explain programs, procedures, and preparation for tests and exams; educate patients about care coordination and prudent use of emergency rooms; and document identified barriers.
- Schedule tests and follow-up appointments, pre-register patients for their next visit, verify demographic and insurance information, and obtain prior authorizations as needed.
- Monitor and order supplies, stock rooms, clean medical equipment, promptly report broken or missing equipment, prepare exam rooms, and check medication and supply expiration dates and report expired items to practice or clinic management.
- Assist with administrative office duties, including mailing patient reminders and other letters.
- Manage time effectively and use slower periods to prepare for future needs.
- Maintain quality assurance, safety, environmental, and infection-control practices in accordance with established policies, procedures, and objectives.
- Protect patient privacy and confidentiality.
- Maintain a positive attitude and actively participate in team-based patient care.
- Support patient-centered medical home goals and concepts by demonstrating flexibility and willingness to change.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
