Medical Assistant

ChenMed•Winter Park, FL

24d•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional who is cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary by setting, including the center’s size, location, and type. Clinical duties are performed under direct physician supervision and in accordance with state medical practice acts. The Care Promoter 1 is an integral member of a physician-led care team focused on providing excellent, comprehensive primary care to a defined population of patients. The role combines patient intake and support, routine clinical procedures, documentation, communications, supply and equipment maintenance, and health coaching. The position requires local and/or regional travel of up to 10% of the time to assist at other centers as needed, and flexibility to work evenings, weekends, and holidays as needed.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
Current BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time-management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other team members.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Attention to detail and ability to maintain organized systems that support accurate reporting and timely patient flow.
Ability to remain calm in busy or stressful situations.
Fluency in spoken and written English.
Ability and willingness to travel locally and/or regionally up to 10% as needed.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs and document patient interviews and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, and/or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physicians’ instructions to patients.
Observe patients and report changes in their conditions to the appropriate clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and maintain accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to team members, and contact patients to obtain and relay pertinent information for physicians.
Call in prescriptions to pharmacies upon physician approval and authorization; authorized individuals use the ChenMed Rx system to support physician medication dispensing.
Use appropriate medical terminology and follow legal and ethical professional conduct standards.
Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients via weekly calls.
Perform other duties as assigned and modified at the manager’s discretion.
Travel locally and/or regionally up to 10% of the time to assist in covering other centers as needed.
Work evenings, weekends, and/or holidays as needed.