Medical Assistant

Spectrum Health & Human Services•Buffalo, NY

9d•$17 - $22•Onsite

About The Position

The Medical Assistant provides clinical support services to Nursing Services at Spectrum Health & Human Services. This full-time float position works at the agency’s Buffalo and West Seneca locations. The role supports adults, children, and families experiencing behavioral, emotional, mental health, or substance-related disorders, providing compassionate assistance and helping coordinate clinical and office activities. Duties include gathering and documenting information, supporting medication-related requests, and performing other clinical and administrative tasks as assigned.

Requirements

High school diploma or GED.
One year of experience preferred.
Strong commitment to the right and ability of each person with severe and persistent mental illness to live in normal community residences, work, and access helpful, adequate, competent, and continuous supports and services.
Ability to establish supportive, trusting relationships with people with severe and persistent mental illness and respect their rights and personal treatment preferences.
Ability to work effectively on multiple tasks concurrently.
Strong professional image and exceptionally good judgment.
Exceptional interpersonal, judgment, and decision-making skills.
Excellent oral and written communication skills in English.
Proficiency with computer software such as MS Word, Excel, and Outlook.
Valid driver’s license with a satisfactory driving record and a personal vehicle for job requirements.

Nice To Haves

Applicable medical assisting certification or degree is preferred but not required.
One year of experience is preferred.

Responsibilities

Demonstrate agency core values in day-to-day activities.
Work effectively with individuals from a variety of cultural and ethnic backgrounds.
Use technology effectively and seek appropriate support.
Provide compassionate patient support, care, attention, and assistance during office visits.
Coordinate daily office activities, greet individuals, and check them in for appointments.
Gather data, document information in the EMR, and report concerns to nursing leadership.
Obtain and record vital signs.
Draw blood as needed once fully trained.
Assist with managing Medline calls by gathering information for nursing staff to address individuals’ clinical needs.
Maintain contact with individuals to ensure Medline requests are completed.
Serve as a central reference point for Medline issues, updates, and status changes.
Obtain prior authorizations.
Obtain PMP documentation as needed for medication reviews.
Look up HealtheLink documents as requested.
Perform clinical activities as assigned.
Perform data and spreadsheet tasks, faxing, and scanning to support information flow.
Run reports as requested by Nursing leadership.
Perform additional duties as assigned.