Medical Assistant (70933)

United Digestive•Hiram, GA

About The Position

United Digestive’s Medical Assistant assists physicians and management with clinical, clerical, and organizational tasks related to patient care. The position manages patient charts and handles patient requests, including test results, prescription refills, and general healthcare questions. The Medical Assistant supports patient visits and in-office procedures, maintains exam-room readiness, communicates with patients and staff, and performs additional office functions as directed by the Practice Manager.

Requirements

Current Certified or Registered Medical Assistant, or equivalent experience.
Two to three years of specialty clinical experience.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Ability to provide a high level of customer service.
Ability to treat patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when assisting people who are ill or need help.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure and assess, respond to, and communicate issues in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, EMR messaging, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.
Reliability, punctuality, and ability to work independently.
Ability to sit and stand in a normal office environment.
Ability to travel as business needs dictate.

Nice To Haves

CPR certification.
Gastroenterology experience.

Responsibilities

Monitor schedules and organize patient flow for physician office visits and in-office procedures.
Accompany patients to exam rooms, triage them, collect patient histories, and provide physical assessments as delegated by physicians.
Schedule and obtain results for physician-ordered tests, procedures, and other services; interpret and accurately communicate results to physicians and patients as necessary.
Perform or assist physicians with in-office ancillary services, procedures, and specialty services.
Maintain patient charts and ensure clinical information is complete, including timely scanning of forms into the EMR.
Prepare charts in the EMR before physician visits according to practice processes.
Maintain knowledge of drug uses and dosage requirements and ensure sample medications are up to date.
Enter prescription refill requests into the EMR.
Maintain exam rooms, including sterilization and infection control, supplies, and equipment.
Provide or discuss relevant information about medical treatments or procedures with patients and/or relatives.
Answer emails and voicemails and return patient calls promptly and efficiently.
Complete information requests from other United Digestive staff promptly and effectively to help ensure payment on patient accounts.
Comply with and promote HIPAA requirements and maintain strict confidentiality of patient information.
Participate in staff meetings as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, and pre-certification, as directed by the Practice Manager.
Perform other assigned duties and special projects.