Medical Assistant

Complete Health•Birmingham, AL

About The Position

Complete Health is seeking a compassionate Medical Assistant. The role assists with patient examinations and treatment under the direction of healthcare providers. The Medical Assistant interviews patients, records vital signs and information in the electronic medical record (EMR), prepares and stocks exam rooms, supports providers during procedures, and performs clinical tests, injections, and blood draws. The position also includes patient communications and administrative work, including handling portal messages, medication refills, lab and imaging orders, prior authorizations, precertifications, and patient records. The Medical Assistant assists patients with mobility and transportation within the clinical setting, helping them move safely between wheelchairs, exam tables, and other areas. The role requires monitoring patients for distress, maintaining clean transport equipment, and providing emotional support as needed. The position involves extended periods of standing and walking, physical assistance with patients and equipment, exposure to bodily fluids, and adherence to safety and hygiene protocols. Use of a computer, keyboard, telephone, and office machines is essential. Minimum qualifications include an active Clinical Medical Assistant or Certified Medical Assistant certificate; an equivalent credential from a two-year college or technical school; six months to one year of related experience or training; or an equivalent combination of education and experience as determined by leadership. Familiarity with word processing, internet, EMR, and database software is required; Athena is preferred. Compensation is determined based on factors such as skills, education, qualifications, experience, and geographic location.

Requirements

Active Clinical Medical Assistant or Certified Medical Assistant certificate; or an equivalent credential from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience determined by leadership.
Knowledge of word processing software, internet software, EMR systems, and database software.
Ability to stand and walk for extended periods and perform a full range of body motions, including handling and lifting patients and equipment.
Ability to lift and carry items weighing up to 30 pounds and assist in moving patients weighing up to 300 pounds.
Ability to adhere to safety and hygiene protocols while regularly exposed to bodily fluids.
Effective communication skills and ability to maintain patient confidentiality.

Nice To Haves

Experience with Athena EMR.

Responsibilities

Interview patients, accurately take and record vital signs and other patient information in the EMR.
Prepare and stock examination rooms.
Hand instruments and materials to providers during procedures; clean and sterilize instruments.
Perform EKGs, urinalysis, diagnostic tests, and A1C checks.
Administer intramuscular, intradermal, and subcutaneous injections as ordered by providers.
Handle patient portal messages, medication refills, lab or imaging orders, prior authorizations, and imaging precertifications.
Communicate with and instruct patients or their families as directed by providers.
Call patients to discuss results as directed by providers while maintaining confidentiality.
Maintain office and patient records in the EMR.
Perform blood draws competently and with as little patient discomfort as possible.
Assist patients with mobility and transport, including helping them in and out of wheelchairs or onto exam tables and escorting or transporting them within the clinical setting.
Monitor patients during transport for signs of distress, maintain transport equipment cleanliness, and provide emotional support when needed.
Perform other duties as needed or directed by supervision, which may include assisting with patient check-in.