MEDICAL ASSISTANT (FT 36 HRS.) 1MS05

Penobscot Valley Hospital•Lincoln, ME

2d•Onsite

About The Position

This is a full-time, 36-hour position, working 4 days a week, supporting Physician Practices. It is an hourly, non-exempt, union position. The role provides medical assisting to providers and clinical support to the office manager. Key expectations include accuracy, organizational skills, independence, excellent verbal and written communication, computer competency, sound judgment, and a strong customer service approach.

Requirements

High school diploma or GED.
Successful completion of a Medical Assistant program.
If not nationally certified (AMT, RMA, NCMA or CCMA), must obtain Assessment-Based Recognition in Order Entry (ABR-OE) within 6 months of hire.
Computer literacy (Microsoft Office).
Excellent communication skills.
Professional appearance and demeanor.

Responsibilities

Interview patients and obtain demographic and insurance information accurately.
Verify insurance eligibility and collect patient portion amounts such as co-pays according to the Collection policy.
Attempt collection from self-pay patients and refer them to the financial counselor for charity care assessment.
Maintain an error rate of 5% or less over a 90-day average and complete day-end reviews before ending shift.
Greet and escort patients to exam rooms, obtain vital signs and weight in a customer-oriented manner.
Record chief complaint or reason for visit.
Review medication list, allergies, and update family, social, past medical and surgical history.
Inform provider of patient's meaningful use needs, such as mammograms or eye exams.
Assist providers in examinations and with immunizations.
Provide instructions to patients as directed by the provider.
Ensure cleanliness of exam rooms after patient visits and practice Standard Precautions.
Provide telephone support using appropriate telephone techniques.
Receive and process messages accurately and promptly.
Screen urgent calls and keep the provider informed.
Maintain clinic supplies, reorder, and stock.
Ensure supplies and medications are stored according to practice standards and check for outdates.
Transport instruments in Biohazard containers for reprocessing.
Notify the secretary of diagnostic studies and referrals as requested by the provider.
Assist the secretary with scheduling knowledge if necessary.
Maintain clinical patient records.
Review patient records before scheduled visits.
Participate in prescription renewals for patients.
Participate in gathering data for quality measures.
Ensure all equipment is in proper working order and included in the Preventative Maintenance Program.
Annually participate in policy and procedure review of the practice and propose changes as needed.
Actively participate in the Hospital-wide Quality Improvement Program.
Actively support and implement Department-specific Quality Improvement initiatives and projects.
Recommend process improvements as appropriate.
Report any quality issues in service delivery.
Consistently commit to a focus on quality improvement and organizational excellence.
Participate in emergency/disaster preparedness planning and drills as requested.
Participate in the Hospital’s response to real-life disaster/emergency events within the scope of professional and personal capabilities.

Benefits

Section 125 Cafeteria Benefits Plan
Partial cost of health plan paid by employer for employees with 30+ authorized hours
Partial cost of dental insurance paid by employer for employees with 30+ authorized hours
Partial cost of basic life insurance paid by employer for employees with 30+ authorized hours
Partial cost of disability insurance paid by employer for employees with 30+ authorized hours
Partial subsidy for dependent health insurance
Dental coverage for part-time employees
Life insurance coverage for part-time employees
Disability coverage for part-time employees
Eligibility to participate in the health insurance plan for part-time employees
403(b) plan
Earned time off accrual