Medical Assistant

Waterfall Community Health Center•North Bend, OR

About The Position

The Medical Assistant functions as a non-certified or certified MA in a team- and mission-based setting, assisting with direct patient care procedures and related tasks through joint planning and problem solving. The role assists with examination and treatment of patients under the direct supervision of the Clinic Manager. The Medical Assistant supports Waterfall Community Health Center’s mission and core values, helps prepare for patient visits, conducts intake interviews, documents patient interactions in Epic, assists providers with examinations and procedures, and coordinates appointments and follow-up care. The role also processes incoming paperwork and communications, medication and procedure prior authorizations, performs supervised point-of-care laboratory testing, and administers vaccines using appropriate safety practices. The position may be assigned to any of the organization’s North Bend, Coos Bay, and North Bay clinic locations. The Medical Assistant is responsible for maintaining a clean, safe, and organized clinical environment and following OSHA, HIPAA, and infection-control requirements.

Requirements

Obtain Certified Clinical Medical Assistant (CCMA) credentials from the National Healthcare Association (NHA) within one year of employment.
Proficiency with Microsoft Office products.
Complete Non-violent Crisis Intervention Comprehensive training within six months of hire and recertify before the certification expires; training is provided by the employer.
Obtain BLS certification within six months of hire and maintain certification while employed; certification is provided by the employer.
Complete a TB test upon hire.

Nice To Haves

Six months of healthcare experience.
Experience with electronic health records (EHR), such as OCHIN EPIC.

Responsibilities

Adhere to Waterfall Community Health Center’s mission, spirit, and values while performing assigned duties.
Participate in team huddles and collaborate on appropriate pre-visit preparation, including culturally and linguistically appropriate services.
Complete intake interviews for new and returning patients according to established procedures, including counseling patients and families about their roles and the organization’s role in a medical home.
Follow clinical policies and procedures and document patient interactions in Epic in accordance with professional standards.
Perform related duties that support quality patient care, including addressing barriers when patients have not met treatment goals.
Assist providers with patient examinations and special procedures as needed.
Schedule hospital follow-ups, follow-up visits, and other appointments needed by patients.
Process incoming paperwork, phone calls, refill requests, and MyChart communications; route items appropriately and respond promptly.
Maintain a clean, safe, and organized clinical environment in accordance with OSHA, HIPAA, and infection-control regulations.
Perform supervised laboratory procedures, including urinalysis, strep testing, COVID testing, pregnancy testing, and other CLIA-approved point-of-care tests offered by Waterfall, as approved by a supervisor or trainer.
Assist with patient intake by obtaining vital signs and medical history and preparing patients for examinations and procedures.
Serve as a liaison between patients and healthcare providers, provide education given by providers, answer questions, and coordinate care.
Process medication and procedure prior authorizations in a timely manner.
Work at any assigned Waterfall location, including North Bend, Coos Bay, and North Bay clinics.
Understand vaccines and needle safety and administer vaccines properly.
Accurately take vital signs and room patients according to Waterfall workflow standards.
Perform other duties assigned by a supervisor to support the organization’s vision, mission, and values.

Benefits

Competitive PTO accrual, up to 193 hours per year to start.
Seven paid holidays; employees must be scheduled to work the holiday to qualify for holiday pay.
Medical, dental, and vision insurance, 100% employer-paid.
401(k) retirement plan with a 6% match.
Options for long-term disability coverage.
$50,000 life insurance policy, with options for additional voluntary life insurance.
Voluntary critical illness, accident, and hospital indemnity coverage.
Employee Assistance Program (EAP).
Downtown Health and Fitness gym membership discount.
Employer-paid Headspace Care membership.