Medical Assistant

ChenMed•Mechanicsville, VA

5d•$17 - $24•Onsite

About The Position

The Care Promoter 1, Float is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary by setting, depending on the size, location, and type of center. In addition to administrative work, Care Promoters perform clinical duties under direct physician supervision and in accordance with state medical practice acts. The role supports physician-led care teams providing comprehensive primary care for a specific patient population. The position involves collecting and documenting patient information, supporting examinations and routine testing, performing approved non-critical procedures, handling specimens and medications under physician supervision, maintaining equipment and supplies, documenting care, and communicating with patients and clinical colleagues. The Care Promoter also provides health coaching and follow-up to a defined group of patients and may travel to local centers to provide coverage. ChenMed describes itself as a family-owned, physician-led organization focused on improving healthcare for seniors. The position offers compensation, benefits, career development, advancement opportunities, work-life balance, and may be eligible for bonuses or commissions.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time-management, and organizational skills.
Ability to collaborate effectively with physicians, other clinicians, leaders, staff, and team members.
Problem-solving mindset focused on patient needs and team goals.
Basic phone and computer skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Detail-oriented approach to ensure accuracy of reports and data.
Ability to maintain organized systems to support timely patient flow and to remain calm in busy or stressful situations.
Ability and willingness to travel to local centers as needed for coverage.
Spoken and written fluency in English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs and document patient interviews and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and ensure accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain or relay information for the physician.
Call prescriptions in to pharmacies with physician approval and authorization; use appropriate medical terminology and professional conduct; and, for authorized individuals, use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined patient group to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.
Travel to local centers as needed to provide coverage.