Medical Assistant

OhioHealth•Pickerington, OH

About The Position

The Medical Assistant performs administrative and clinical duties delegated by a physician and assists with patient care in compliance with the Ohio Administrative Code. The role also performs routine clinical and administrative duties needed to support the assigned practice. Specific duties vary by office size and specialty. The Medical Assistant supports patient flow, prepares patients for visits, provides services and education as directed by providers and within applicable licensure, policy, and scope of practice, and contributes to quality, safety, and efficiency. The position includes maintaining accurate electronic medical records and administrative information, supporting the care team, and participating in continuous improvement. The role may also serve as a departmental resource, help develop standard work, and train new staff.

Requirements

High school diploma or equivalent.
Meet at least one of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
Basic Life Support (BLS) certification from the American Heart Association.
Complete Care Connect EMR documentation skills requirements.

Responsibilities

Facilitate efficient patient flow, prepare patients for visits, and provide services as directed by providers and within licensure, policy, and scope of practice.
Complete Care Connect EMR documentation skills requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Communicate, collaborate, and anticipate the needs of the healthcare team to support continuity and quality of care and coordination of services.
Collect and monitor patient data and report patient data and needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement activities and implement recommendations to improve operational efficiency or introduce services within areas of responsibility.
Maintain professional competence, knowledge, and skills through ongoing study of the field and best practices.
Complete required ongoing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject-matter expert or resource for the department, unit, or practice in areas such as quality, performance improvement, and EMR use, including as an EPIC Super User.
Support oversight of patient flow, patient preparation, and provider-directed services and education.
Lead and support the development of standard work and necessary customizations.
Act as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.
Maintain focus on safety, quality, and efficiency as part of a High Reliability Organization.