Medical Assistant

CenterWell•Slidell, LA

1d•$43,000 - $56,200•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role oversees patient clinical readiness through proactive rooming, accurate screenings, and empathetic education to support the patient journey and provider efficiency. This is an onsite, patient-facing position reporting to the Center Administrator. The Medical Assistant completes core duties within established processes, prioritizes assigned work, and escalates concerns appropriately. The role includes clinical preparation and rooming, EMR inbox and worklist management, and patient education using the loop-back method to confirm understanding of next steps. The position is part of the company's tuberculosis (TB) screening program; selected candidates are required to be screened for TB.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication/vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Ability to deliver responsive, patient-centered support.
Ability to perform clinical tasks safely and consistently and accurately record patient care information.
Ability to recognize and manage emotions effectively and work across professional teams.
Ability to convey information clearly and compassionately and communicate to ensure understanding.
Ability to recognize risks and workflow needs in real time, maintain accuracy across repetitive tasks, and adapt to changing situations.
Active Basic Life Support certification.
Right to work in the United States.
Ability to work the assigned clinic hours and meet state requirements.

Nice To Haves

Familiarity with clinical procedures in a Primary Care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures.
Ability to follow defined workflows consistently, resolve conflicts efficiently and effectively, and coach others.
Ability to interpret numerical and quantitative information.
Current Medical Assistant certification or certification in progress.

Responsibilities

Prepare and room patients, including recording vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk.
Perform core Medical Assistant activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for assigned inbox and worklist tasks to maintain clinical flow.
Prioritize assigned tasks and escalate unclear, abnormal, or time-sensitive information appropriately.
Educate patients using the loop-back method to confirm understanding of next steps.
Record patient care information accurately and provide responsive, patient-centered support.