Medical Assistant

River Valley Counseling•Holyoke, MA

1d•$22 - $23•Onsite

About The Position

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve. We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Requirements

High school graduate or GED; successful completion of a medical assistant training program
1–2 years as a medical assistant
Excellent verbal and written communication skills
Interpersonal skills
Crisis intervention skills
Organizational skills
Attention to detail
Computer skills
Good customer relations skills
Knowledge of legal and ethical issues pertaining to the profession.
Current CPR certification
Medical Assistant Certificate

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Prepare and room clients for provider visits, including escorting clients to the clinical area, providing physical assistance when needed, documenting rooming time, obtaining vital signs, and recording the reason for the visit.
Maintain accurate and current client information in the electronic health record, including medications, allergies, relevant medical and family history, immunizations, medical supplies, and other non-provider entries.
Support providers during and following client visits by preparing examination areas, gathering required information, providing approved educational materials, and completing assigned clinical or administrative follow-up.
Coordinate prescription and pharmacy communications by receiving, documenting, and routing refill requests, pharmacy faxes, and medication-related messages to the appropriate provider in a timely manner.
Assist with care coordination, including scheduling initial and follow-up appointments, processing referrals, coordinating diagnostic testing, and supporting prior-authorization requests as directed.
Communicate professionally and promptly with clients, providers, pharmacies, laboratories, healthcare organizations, and other members of the care team through approved telephone, electronic, and written communication methods.
Maintain clinical rooms, equipment, and supplies in a clean, organized, safe, and ready-to-use condition, including monitoring inventory and reporting supply needs.
Follow all safety and infection-control requirements, including Standard Precautions, hand hygiene, use of personal protective equipment, sharps safety, and procedures related to exposure to blood or bodily fluids.
Protect client privacy and confidentiality and maintain all records and communications in accordance with RVCC policies and applicable privacy requirements.
Travel between RVCC client-care locations and provide occasional evening or weekend coverage when required by program needs.
Participate in required supervision, meetings, training, and competency reviews, and work cooperatively with clinical and administrative staff to support effective program operations.
Other tasks, including but not limited to, those assigned by Supervisor

Benefits

A supportive, mission-driven work environment
Opportunities for professional development and continuing education
Competitive benefits package
Collaboration with a compassionate, multidisciplinary team
The chance to make a real difference in our communities
Generous time off benefits for eligible positions
Exclusive employee discounts
Excellent and affordable insurance including health, vision, dental and pet insurance
Mileage reimbursement
403b match
CEU reimbursement
Retention Payments offered to licensed and licensed eligible clinicians