Medical Assistant

Health Haven•West Palm Beach, FL

11d

About The Position

The Medical Assistant supports daily clinical operations in a behavioral health setting by building effective working relationships with providers, psychiatric residents, clinical staff, and patients. The role connects providers with the clinical support team to help ensure efficient patient flow, accurate documentation, timely communication, and a positive clinical experience. It requires initiative, professionalism, attention to detail, and the ability to anticipate clinical needs while contributing to a collaborative environment centered on patient safety and quality care. Responsibilities include maintaining patient records and clinical documentation, coordinating daily clinical activities, preparing patients and examination rooms, supporting providers and residents during patient encounters, and helping address routine operational challenges. The Medical Assistant follows established clinical protocols, infection control standards, safety procedures, and documentation requirements, and communicates potential concerns or workflow issues to appropriate clinical leadership. The position also collaborates with front desk, back-office, clinical, and administrative teams and performs additional clinical and administrative duties as assigned.

Requirements

High school diploma or equivalent required.
Current CPR/BLS certification required, or ability to obtain it within the established onboarding period.
Knowledge of vital signs, patient preparation, medical terminology, medication reconciliation, infection control, clinical documentation, and basic clinical procedures.
Strong verbal and written communication skills.
Ability to establish professional relationships with physicians, psychiatric residents, patients, and multidisciplinary teams.
Ability to build rapport, maintain professionalism, receive feedback, and work effectively with providers and residents at different experience levels.
Strong attention to detail, time management, follow-through, and ability to prioritize competing clinical responsibilities.
Proficiency with electronic medical records (EMR), Microsoft Office, scheduling systems, and other clinical technology.
Compassion, accountability, adaptability, initiative, discretion, and reliability; genuine interest in supporting behavioral health and patient-centered care.

Nice To Haves

Medical Assistant diploma or certificate from an accredited medical assisting program.
Previous experience as a Medical Assistant in an outpatient medical practice, behavioral health, psychiatry, or another clinical setting.
Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent credential.

Responsibilities

Prepare, organize, and maintain accurate patient records, clinical documentation, medication lists, and other relevant medical information; ensure documentation is completed and routed appropriately.
Coordinate daily clinical activities, including preparing examination rooms, organizing patient schedules, assisting with patient flow, and anticipating operational needs.
Build and maintain professional, respectful, collaborative relationships with physicians, psychiatric residents, advanced practice providers, and clinical team members; respond promptly to requests.
Prepare patients for appointments by obtaining vital signs, updating medication and medical histories, documenting relevant information, and making necessary records available for provider review.
Assist with clinical procedures and treatments within the scope of training, competency, and applicable regulations.
Support providers and psychiatric residents by understanding workflow preferences, preparing materials, assisting with patient encounters, and helping resolve routine operational challenges.
Follow clinical protocols, infection control standards, safety procedures, and documentation requirements; promptly communicate potential concerns, incomplete documentation, or workflow issues to appropriate clinical leadership.
Collaborate with front desk, back-office, provider, resident, and administrative teams to support communication and efficient patient transitions.
Take ownership of assigned responsibilities and contribute to continuous operational improvement.
Perform additional clinical and administrative responsibilities as assigned.