Medical Assistant

VIPcare•Ocala, FL

11d

About The Position

The Medical Assistant provides clinical and administrative support to help deliver safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive role involves direct patient care, medication administration, and clinical responsibilities requiring accuracy, professionalism, and attention to detail. The position supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care.

Requirements

High school diploma or equivalent required.
Current CPR/BLS certification required or obtained within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills for interacting with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience, with cultural sensitivity to Medicare and other patient populations served.
Ability to perform the physical activities required in a clinical environment, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient for clinical procedures, medication administration, specimen collection, and operating medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods, and visual acuity and hearing sufficient to perform essential job functions, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program, with CMA, RMA, NCMA, CCMA, or equivalent certification.
At least 1 year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by obtaining and documenting relevant histories, medications, allergies, preventive care information, and other clinical details in the EMR.
Measure, document, and report vital signs and other clinical observations; prepare patients and examination rooms for provider visits.
Assist providers during examinations, treatments, and in-office procedures, and explain provider instructions and follow-up care as directed.
Administer medications, immunizations, and treatments as directed and as permitted by state regulations; assist with wound care and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy, prepare laboratory specimens, perform CLIA-waived testing and diagnostic tests, and complete laboratory quality controls and required logs.
Perform in-office tests including EKGs, vision screenings, pulse oximetry, peak flow testing, spirometry, PT/INR testing, and glucose testing; provide ordered oxygen and inhalation treatments.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies, and telephone encounters accurately in the EMR.
Conduct patient communications such as appointment and medication reminders, transitional care outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and maintenance of medical records in accordance with organizational policies and HIPAA requirements.
Manage front office duties, including telephone calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor medical, pharmaceutical, and disposable supply inventories and assist with ordering as needed.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front office personnel to support efficient clinic operations; perform other duties as assigned.