Medical Assistant

CenterWell•Phoenix, AZ

5d•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that connects administrative preparation with provider intervention. The role ensures patients are clinically ready through proactive rooming, accurate screenings, medication and allergy verification, and empathetic education, supporting the integrity of the patient journey and provider efficiency. This is an onsite, patient-facing role reporting to the Center Administrator. The Medical Assistant manages varied and more complex clinical and operational work, uses judgment to prioritize requests, and adapts established processes with limited guidance. The role is part of the company’s tuberculosis (TB) screening program; selected candidates are required to undergo TB screening. The position includes a 40-hour scheduled workweek and is eligible for a bonus incentive plan based on company and/or individual performance. The posted good-faith estimate of starting base pay is $44,900–$60,200 per year; actual pay may vary based on location and job-related skills, knowledge, experience, education, and certifications.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication and vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Familiarity with clinical procedures in a primary care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient-experience measures.
Ability to deliver responsive, patient-centered support and accurately record patient-care information.
Ability to perform clinical tasks safely and consistently and recognize and manage emotions effectively.
Ability to work effectively across professional teams and convey information clearly and compassionately.
Ability to resolve team or patient-facing conflicts fairly, constructively, and promptly.
Ability to consistently execute established workflows and protocols.
Ability to recognize risks and workflow needs in real time, maintain accuracy across repetitive tasks, and adapt to changing situations.
Ability to communicate clearly to ensure understanding and interpret numerical and quantitative information.
Active Basic Life Support (BLS) certification.
Current Medical Assistant certification or certification in progress.
Right to work in the United States.
Ability to work the assigned clinic hours and meet state requirements.

Responsibilities

Prepare patients clinically before the provider enters the room, helping providers focus on medical decision-making.
Perform clinical preparation, including verifying medications and allergies and conducting validated screenings such as PHQ-9 and fall-risk screening.
Manage varied patient situations, recognize concerns, and initiate appropriate escalation within applicable scope.
Manage the EMR inbox using established routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Aim to provide a same-day touch for inbox and worklist tasks to maintain clinical flow.
Prioritize competing requests and coordinate care activities with limited guidance.
Educate patients using the loop-back method to confirm their understanding of next steps.
Apply established clinical and operational processes and provide practical guidance to peers.