Medical Assistant

Family Health Care Centers of Greater Los Angeles, Inc.•Downey, CA

13d•$23 - $23

About The Position

The Medical Assistant works in the Back Office and reports to the Operations Manager. The role assists patients in understanding recommendations from their healthcare providers, performs patient care functions, answers and screens medical calls, records patient information in medical records, and supports continuity of treatment. The Medical Assistant works with the medical and interdisciplinary team to coordinate patient flow and chart management, provide high-quality care, and deliver excellent customer service across Pediatrics, Women’s Health, and General Medicine.

Requirements

Certificate required.
Current CPR certification, maintained up to date.
Excellent analytical skills and initiative to complete tasks thoroughly and accurately.
Knowledge of administrative principles and procedures.
Strong verbal and written communication skills.
Bilingual English/Spanish and familiarity with Hispanic culture.
Access to an automobile, a valid California driver’s license, and state-mandated automobile insurance.
Ability to prioritize workload, work under deadline pressure, and meet time-sensitive deadlines.
Motivation and commitment to providing high-quality healthcare to indigent and underserved communities.
Willingness to adapt to agency growth and changes.
Ability to work professionally and collaboratively in a team-oriented environment.
Well-developed interpersonal skills, a friendly personality, and ability to promote teamwork.
Ability to relate to the public regardless of ethnic, religious, or economic status.
Willingness to travel.
Strong planning and organizational skills, problem analysis, and critical thinking.
Excellent customer service skills.
Ability to maintain privacy and confidentiality of client and employee medical records.
Ability to follow workplace safety, employee health, appearance, and conduct policies.

Nice To Haves

FQHC experience is highly preferred.
Computer knowledge, including NextGen EHR/PMS, Microsoft Word, and Excel, is preferred.
Ability to speak Spanish is preferred.
Knowledge of My Health LA, PPOs, HMOs, Medicare, Family PACT, CPSP, Medi-Cal, Fee-for-Service, CHDP, Managed Care Plans, and Every Woman Counts is preferred.

Responsibilities

Coordinate patient flow and chart management with the medical and interdisciplinary team.
Perform point-of-care glucose and spot hemoglobin testing, documenting the procedures and results in the EHR.
Assist with service authorizations and submit required medical justification.
Escort patients to appropriate clinic areas and notify providers when patients are ready.
Review healthcare questionnaires and intake materials for completeness and obtain missing information.
Keep patient care areas clean and tidy; change beds and manage clean and soiled linens.
Prepare supplies and equipment for minor procedures and check supplies weekly for expired items.
Check sharps containers daily and replace full containers.
Protect patient-identifying information in compliance with HIPAA; report broken equipment and arrange for its removal and repair.
Schedule ordered tests and ensure laboratory specimens are sent to the appropriate laboratories according to patient insurance.
Answer telephone calls, explain clinic processes, fees, and services, provide general information, and refer calls to providers when necessary.
Inform patients or their guardians about services, contraindications, procedures, aftercare instructions, and payer-related counseling.
Help patients complete medical history, intake, and consent forms and ensure they understand documents before signing.
Review patient charts for completeness, errors, signatures, and proper assembly.
Measure and record vital signs, weight, and height in NextGen and report them to the provider.
Assist clinicians with examinations, prepare treatment rooms, clean and sterilize instruments, administer injections or treatments, and perform routine laboratory tests.
Operate EKG and other diagnostic equipment or arrange appointments for tests at medical facilities.
Check oxygen tanks weekly and ensure the crash cart is checked monthly.
Make and document referrals and forward them promptly to the referrals clerk.
Identify and implement measures to improve care quality and services.
Respond promptly to patient and provider staff needs and inquiries and provide excellent customer service.
Work with Operations Managers to manage patient scheduling and flow and address bottlenecks and scheduling issues.
Handle patient grievances according to FHCCGLA policies and procedures.
Assist with developing, updating, and reviewing FHCCGLA policies and procedures as needed.
Maintain confidentiality of patient data and EHR/Practice Management System records in accordance with regulations and agency policies.
Attend required staff, risk management, clinical and operations, leadership, and other scheduled meetings and trainings.
Stay informed about legal and regulatory changes affecting scope of practice, agency programs, payors, accepted insurance, services, and applicable policies and procedures.
Observe time-card, attendance, safety, health-screening, dress, identification, and workplace-conduct requirements.
Maintain a clean and safe work area, communicate professionally, work well with others, and travel as needed.
Perform other duties as assigned.

Benefits

Medical coverage through Kaiser, Anthem Blue Cross, Health Net, or United Health Care HMO plans; the employer pays 100% of employee coverage, subject to change during open enrollment.
403(b) plan through Mutual of America with employer matching up to 5% of salary.
MetLife dental coverage, HMO/PPO plan.
11 observed holidays.
2 floating holidays.
MetLife vision coverage.
1 birthday holiday.
Life insurance, accidental death and dismemberment coverage, and long-term disability.
Paid sick leave: 56 hours for full-time employees; 40 hours for part-time and per-diem employees.
Employee Assistance Program.
2 weeks of vacation.
AFLAC benefits.