Medical Assistant

Hopscotch Primary Care • Spruce Pine, NC

17h • Onsite

About The Position

At Hopscotch Primary Care, the mission is to transform healthcare in rural America by providing high-quality primary care tailored to meet patient needs through a robust care model and comprehensive care team. They deliver care in clinics, across settings, and provide resources to patients. The organization emphasizes a team approach to serve patient needs and provide the best care possible, aiming to deliver care that individuals would want for themselves or their family members, in the right setting and at the right time. The Hopscotch Care Team is responsible for delivering high-touch, high-quality care, including coordination across different physicians and within the healthcare system. As a Medical Assistant, you will be a critical part of this Care team, engaging patients during clinic visits, communicating patient needs, and executing care plans to ensure positive patient outcomes and experience. This is a full-time role based at the Spruce Pine location.

Requirements

• A high school diploma or equivalent education (GED)
• Graduated from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.)
• A minimum of 1 year of work experience in the healthcare industry, preferably as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience
• Certification in BLS (including CPR)
• Experience with an EMR and similar technology
• EMR experience and proficiency required
• US work authorization
• Strong interpersonal and communication skills, verbal and written
• High emotional intelligence and strong collaboration skills with a passion for patient care
• Positive and energetic attitude with a solutions-oriented mindset and a flexible approach to working
• High attention to detail, organization, coordination and planning skills
• Create a culture of excellence, by bringing your best and encouraging the same from those around you
• Put service to patients first and encourage the same of those around you
• Take ownership and accountability for your work and for delivering results for patients
• Assume the best in others and bring solutions to challenges with a focus on moving forward together
• Show an active commitment to the team by collaborating and communicating proactively
• Demonstrate a dedication to continuous improvement, in clinical and cultural settings

Nice To Haves

• Certification as a Phlebotomy Technician

Responsibilities

• Engage patients prior to provider visit, prepare and set expectations
• Plan for any necessary services or steps required in the clinic (e.g. flu vaccine, blood draw)
• Ensure exam rooms are clean, safe, and ready for patient visits
• Ensure efficient patient flow by preparing for the visit, rooming patients in a timely manner, getting necessary information, and assisting the provider with staying timely on their schedule
• Obtain vital signs, patient status and needs, and review medications
• Collects phlebotomy and other lab specimens; performs basic waived lab tests
• Deliver patient screenings per protocols and assists physician as needed
• Provide patient care in line with training, certification and regulations (e.g. vaccine administration)
• Catalogs and communicates patient needs to the PCP and broader Care team
• Supports other diagnostic and care needs for the patient, in collaboration with Care team
• As directed and in line with certification, supports pharmacy medication dispensing
• Schedule diagnostic testing
• Apply or assist with application for Durable Medical Equipment (DME)
• Provide telephonic support to patients, in line with protocols and physician direction
• Participate in care team meetings to discuss patient care and clinical operations
• Order supplies and stock exam rooms
• Conduct routine quality control checks, including infection control measures, equipment QAs, and check for expired medication and supplies

Benefits

• Paid holidays + PTO + sick time
• Company sponsored medical, dental, and vision insurance for you + your family
• FREE short-term and long-term disability insurance
• FREE $100k life insurance policy
• 401k plan with 4% company match + no vesting period
• $720 - $1,000 added to employee Health Savings Account annually for eligible health plans
• All clinic roles are eligible for a quarterly bonus!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED