Medical Assistant

NextCare•Glendale, AZ

18h

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented setting. The Medical Assistant supports patient care in the back office and may also assist with front-office reception, depending on clinic staffing and business needs. The role helps maintain smooth clinic operations and patient flow while treating patients with respect and dignity. Under the direct supervision of a Provider and within the Medical Assistant scope of practice, the role assists with examinations, procedures, medication administration, blood draws, specimen collection, physicals, and other urgent-care services. Additional duties may include moderate-complexity laboratory testing and related quality-control, documentation, proficiency-testing, and inspection-readiness activities. Front-office support may include informing patients and families about wait times, monitoring patient flow, processing discharges, preparing charges, collecting payments, obtaining signatures, and issuing receipts.

Requirements

High school diploma or equivalent.
Complete an approved (accredited) Medical Assistant training program; or complete an unapproved (non-accredited) Medical Assistant training program and hold a national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
Be proficient in EMR/EHR.
Work within the scope of practice of a Medical Assistant and under direct Provider supervision for patient-care duties.

Responsibilities

Assist the Provider with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under direct supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and Provider direction, following safety protocols and procedures.
Perform blood draws as directed by the Provider.
Collect urine specimens for testing, including employer drug screens, when required.
Perform splinting and casting when required.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the Provider on duty of unusual patient occurrences, including medication events, and complete incident reports as applicable.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the EMR/EHR proficiently.
Perform moderate-complexity clinical testing in authorized disciplines according to the laboratory's COLA-approved standard operating procedures.
Complete and document instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities in support of COLA surveys.
Participate in documented competency assessments, semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens and follow anti-commingling regulations.
Accession and process specimens, centrifuge samples, evaluate sample integrity, and accurately enter results into the Laboratory Information System.
Recognize critical, life-threatening results and follow immediate notification protocols for the attending Texas healthcare provider.
Support front-office reception by informing patients and families about wait times, monitoring patient flow, processing discharges, preparing charges, collecting payments, obtaining signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.
Cross-train and work in front-office or back-office functions, or both, based on clinic staffing and business requirements.