Medical Assistant

ECAA•Raleigh, NC

10d•Onsite

About The Position

The Medical Assistant is a vital role in the pain management clinic and primarily performs administrative tasks to support providers. The position involves addressing patient needs, providing safe and professional care, communicating potential issues to staff and providers, and demonstrating professionalism and tact during difficult patient situations. The role is based at Midtown Pain & Spine in North Raleigh, North Carolina, with potential PRN travel to the Cary location. The work is performed in an office environment with frequent contact with patients, physicians, and medical office staff. The initial schedule is Monday through Thursday, 7:30 a.m. to 4:30 p.m., and Friday, 7:30 a.m. to 1:30 p.m., for training. The permanent schedule rotates among the listed weekday start and end times. The position is full-time and non-exempt, reports to the Office Manager, and has no supervisory responsibilities.

Requirements

Ability to communicate effectively and clearly in writing and orally.
Ability to handle high patient volumes professionally.
Ability to maintain composure in stressful situations.

Nice To Haves

Bachelor’s degree preferred, but not required.
Previous experience in a specialty medical office preferred, but not required.
Experience with EMR systems preferred, but not required.
Registration or certification preferred, but not required.

Responsibilities

Independently conduct comprehensive patient intake by documenting medical and surgical history, chief complaint, medications, and recent imaging.
Present patient history and chief complaint to the provider before examination.
Document patient encounters in the electronic medical record (EMR) system.
Prepare relevant diagnostic imaging for provider review.
Complete medication prior authorizations, including appeals and denials.
Review new-patient medical records for relevant past treatments, medications, and health history, and summarize findings for manager review.
Collect urine samples for drug screening, analyze results for patient compliance, and report non-compliance to the provider.
Review patients’ controlled substance registry and report inconsistencies to the provider.
Collect pre- and post-procedural vital signs for interventional procedures.
Reduce provider workload by completing tasks and anticipating needs that support efficient patient care.
Return calls from patients, pharmacies, and insurance companies in a timely manner to prevent treatment delays.
Respond to incoming faxes.
Maintain a pleasant and cooperative demeanor while performing duties.
Communicate with co-workers and providers about patient needs.
Perform other duties as assigned.