Medical Assistant-Full Time-Braintree, MA

PM Pediatrics•Braintree, MA

About The Position

The Medical Assistant supports departmental functions aligned with PM Pediatrics’ mission, vision, and goals. In a pediatric urgent care setting, the role applies medical assistant skills and assists with primary patient care based on individual patient needs and within the employee’s scope of practice under a physician’s direct supervision. The position maintains effective working relationships with patients and families, physicians, employees, volunteers, and vendors. The Medical Assistant provides clinical and administrative support for providers, patients, and office operations; obtains patient histories and vital signs; prepares patients for X-rays; performs routine laboratory tests; and assists with wound care and other procedures. The role also helps maintain clinic supplies and cleanliness, supports emergency response, protects confidential patient information, follows established policies and safety practices, and provides exceptional customer service.

Requirements

High school diploma or GED.
Prior experience and/or education as a Medical Assistant.
Knowledge of EKG placement and processing in children.
Ability to obtain laboratory tests via nasal swab and venipuncture.
Professional and friendly demeanor.
Strong communication and organizational skills.
Prior pediatric experience.
Ability to multitask in a fast-paced environment.
Comfort with computers and Microsoft Office Suite.
Willingness to learn medical software.

Nice To Haves

Venipuncture experience preferred.
Experience with medical records preferred.

Responsibilities

Provide clinical and administrative support for providers, patients, and office operations.
Greet and register patients as they arrive.
Obtain medical histories, vital signs, and patient intake information.
Prepare patients for X-rays.
Perform and document routine laboratory tests, such as throat and urine cultures.
Irrigate and assist with wounds.
Assist with laboratory quality control testing.
Assist with patient care within the scope of practice as part of the patient care team.
Keep exam rooms and front reception stocked with adequate supplies.
Maintain order and cleanliness in the waiting room.
Practice standard safety practices and precautions.
Respond to patients in distress by notifying the medical team, including the nurse, urgent care technician, and physician.
Follow policies and procedures, and report needed changes to the management team.
Maintain patient confidence and protect operations by keeping patient care information confidential.
Take ownership of challenging requests and explore opportunities to add value to job accomplishments.
Assist patients with complaints and take an active role in service recovery when needed.
Perform other duties as needed, including applying splints and assisting nurses or providers with medical procedures.
Provide exceptional customer service.