Medical Assistant

National Spine & Pain Centers•Reston, VA

About The Position

The Medical Assistant works under the guidance of the Center Manager and Provider(s) to greet patients, relay telephone messages to appropriate recipients, assist with procedures, and perform other assigned clinical responsibilities using sterile and aseptic techniques. The role supports patient care and daily patient flow in a fast-paced clinical office, while maintaining patient safety, privacy, and confidentiality and following applicable healthcare, OSHA, and HIPAA requirements. The position also includes organizing and preparing clinical rooms, documenting patient information, providing discharge and follow-up instructions, assisting with assigned follow-up calls, assessing medical and emergency equipment, and completing administrative duties when clinical responsibilities are finished. The work involves frequent interaction with patients and use of clinical and office equipment, with potential exposure to bloodborne pathogens and other infections; appropriate infection-control procedures are practiced to minimize risk.

Requirements

High school diploma, GED, or equivalent.
At least one year of directly related experience, preferably in a group practice setting.
Ability to take vital signs.
General knowledge of healthcare and medical terminology.
Working knowledge of insurance criteria pertaining to patient laboratory tests, X-rays, and other procedures.
Excellent patient-care skills and awareness of the legal implications of work and words in healthcare.
General knowledge of OSHA and HIPAA regulations.
Excellent organizational and multitasking skills, with acute attention to detail.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to learn and use new software technologies for electronic patient medical records and practice-management scheduling systems.

Nice To Haves

Graduation from an accredited Medical Assisting program is preferred, or a minimum of two years of clinical Medical Assistant experience, preferably in a specialty practice.

Responsibilities

Greet patients in waiting areas, exam rooms, and procedure rooms, as appropriate.
Prepare patients for care and ensure their comfort and safety.
Support Providers’ and patients’ needs and preferences by managing daily patient flow and serving as a liaison between Providers and patients.
Monitor clinical messages, communicate information to Providers, and relay responses to patients.
Organize, clean, and prepare exam, procedure, and recovery rooms before and after each patient.
Complete patient-chart documentation, including obtaining diagnostic studies, recording vital signs, reviewing medications and allergies, and recording Provider orders and prescriptions.
Provide discharge and follow-up instructions, educational brochures, and dietary requirements to patients.
Assist with assigned follow-up programs, including pre- and post-procedure patient calls.
Follow safety and infection-control procedures, including X-ray exposure protocols, sterile-supply practices, contaminated-waste disposal, and aseptic and sterile techniques.
Maintain patient confidentiality and privacy in accordance with HIPAA guidelines and properly document patient care.
Assess medical and emergency equipment and accessories daily while the Center is operating, and report malfunctions to the Center Manager.
Assist with administrative duties when not providing patient care and after clinical duties are completed.
Follow applicable federal and state compliance regulations, the NSPC Code of Conduct, the NSPC Employee Handbook, compliance policies and procedures, and healthcare fraud, waste, and abuse laws.
Understand, comply with, and enforce NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
Complete annual compliance training and adhere to the overall compliance program.
Report issues.
Perform other duties as assigned.