Medical Assistant

MidLantic Urology•Wake Forest, NC

About The Position

The Medical Assistant supports the delivery of urological services and performs routine administrative and clinical tasks to help medical offices run smoothly. Working under the direction of an assigned direct supervisor, the Medical Assistant collaborates with physicians, nursing staff, and other professionals to coordinate care and support effective patient outcomes. Duties may vary according to affiliate or location needs and applicable state requirements. The position includes preparing and assisting patients during visits, maintaining accurate records, supporting clinical procedures, and helping manage office operations. The Medical Assistant also supports compliance, patient confidentiality, and the orientation of new personnel. Minimal travel is required.

Requirements

BLS certification is required.
High school diploma or equivalent is required.
Graduate of an accredited Medical Assistant program and/or equivalent relevant experience, as required by applicable state regulations.
Ability to perform well in stressful situations.
Knowledge of healthcare system operations, including EMR and practice management solutions.
Ability to work independently and manage multiple deadlines.
Project management skills.
Vendor-relations skills for Medical Assistants required to order office and clinical supplies.
Database management skills.
Strong problem-solving skills.
Skill in using computer programs and applications, including Microsoft Office.
Excellent verbal and written communication skills.
Ability to deliver exceptional patient service throughout interactions.
Excellent organizational skills and attention to detail.
Ability to comply with HIPAA patient-confidentiality regulations.

Nice To Haves

Medical Assistant certification or registration is preferred.
Six months of experience working within a physician's office is desired.
Urology experience is desired.

Responsibilities

Perform administrative and clinical duties under the direction of the assigned direct supervisor.
Coordinate and schedule patient appointments with physicians, nursing staff, and other team members.
Greet and prepare patients; measure and record vital signs; record interviews, histories, and chief complaints.
Provide patient education about medications, disease management, home treatments, and special diets.
Prepare patients for examinations, perform routine screening tests, and assist physicians with examinations.
Perform phlebotomy, collect laboratory specimens, and perform basic laboratory tests.
Perform EKGs after required training.
Assist with X-ray and physician therapy procedures.
Prepare and administer medications with physician authorization.
Change dressings, apply bandages, remove sutures, and perform other first-aid procedures.
Perform CPR when necessary if BLS certified.
Prepare accurate, legal, and ethical documentation and ensure patient medical records are accurate and complete.
Open the office in the morning and close it in the afternoon.
Maintain patient logs for laboratory requests, CT scans, and other treatment orders; maintain the prescription ledger when needed.
Maintain back-office flow, keep rooms full, and assist with room turnover.
Complete thorough new-patient work-ups, including X-rays, vital signs, and explanations of new-patient packets.
Add medical history for new patients and accurately update histories for established patients.
Set up examination rooms accurately and completely for physicians and ensure medication lists are updated before visits.
Set up in-office surgical procedures and ensure consent forms are completed correctly, avoiding excessive medical abbreviations.
Scribe as assigned according to physician office flow.
Prepare for the following day's patients, including confirming next-day visits.
Complete patient medical-record requests when necessary.
Assist with the orientation and training of new personnel.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance criteria and begin work promptly; be punctual and dependable for assigned or confirmed shifts.
Respect the organization's commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively.
Adhere to and support compliance and accreditation efforts, including OSHA, HIPAA, and CMS Parts C and D General Compliance and Fraud, Waste & Abuse guidelines.
Follow applicable laws, regulations, the Solaris Health Code of Conduct, and Solaris Health and affiliated-practice policies and procedures.
Maintain confidentiality of protected health information, promptly report suspected concerns or violations, and complete annual compliance training on time.
Perform other position-related duties as assigned.