Medical Assistant

Brown Medicine•Town of Milton, NY

14d•$18 - $30•Onsite

About The Position

The Medical Assistant reports to the Ambulatory Clinical Manager, Practice Manager, or other designated supervisory personnel and provides clinical support in an ambulatory setting under the general supervision of a Licensed Independent Practitioner. The role includes patient screening and obtaining vital signs in accordance with established policies and procedures. The Medical Assistant provides age-appropriate care to pediatric, adolescent, adult, and geriatric patients and supports patient- and family-centered care. Employees are expected to work in alignment with Brown University Health’s mission, vision, and values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors including building trust, valuing differences, maintaining a patient and community focus, and collaborating effectively. This position supports patient care and practice operations through patient preparation, point-of-care testing, provider assistance, follow-up on laboratory orders and referrals, appointment scheduling, supply management, and administrative duties. The Medical Assistant follows established clinical, safety, infection-control, and confidentiality requirements and contributes to a flexible, team-based approach to care.

Requirements

High school diploma or equivalent.
Ability to read, write, and speak English.
Graduate of a formal Medical Assistant training program of nine months or longer, or at least three years of Medical Assistant experience in a comparable ambulatory setting within the last five years.
Basic Life Support (BLS) certification through the American Heart Association.
Ability to understand and apply established policies, procedures, and protocols.
Ability to use a personal computer, scanner, EMR system, and other applicable software.
Ability to interact professionally with patients, providers, supervisors, and colleagues.
Ability to respond calmly and effectively in emergency situations.
Demonstrated knowledge and skills necessary to provide care to patients throughout the lifespan, considering developmental stages, aging processes, and cultural differences.
Three years of Medical Assistant experience in an ambulatory setting within the last five years or recent graduation from a formal Medical Assistant training program of nine months or longer.

Nice To Haves

Experience with electronic medical records and appointment-scheduling software.

Responsibilities

Work effectively and respectfully within the scope of training and capabilities.
Follow established practice, clinic, and office workflows to support quality and efficiency.
Perform pre-visit planning by reviewing and updating patient records, identifying needed services based on protocols, and communicating point-of-care reminders to providers through the EMR.
Prepare patients for examinations and treatments, including escorting them to exam rooms; obtaining and documenting vital signs and weight; recording chief complaints; reconciling medications; reviewing histories; documenting pain scores; and completing questionnaires.
Support efficient patient flow throughout the practice, clinic, or office.
Review health maintenance and chronic illness needs and perform or initiate services according to established protocols and standing orders.
Perform approved point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1C, glucose, urinalysis, urine HCG, and rapid strep testing.
Document allergies, medications, and medical, surgical, and family histories in patient records; initiate pharmacy benefit verification as appropriate.
Assist providers with physical examinations and perform procedures using appropriate aseptic techniques and established protocols.
Administer vaccines and place PPDs according to practice or clinic protocols.
Complete post-visit follow-up, ensuring specimens are properly labeled, documented, and sent to the laboratory.
Track laboratory orders and results, contact patients about outstanding labs or orders, update the EMR, and immediately report abnormal results to the appropriate physician or nurse.
Follow up on specialty-care and other referrals, track consultation reports, update the EMR, and contact patients regarding outstanding referrals.
Review pending prescription refill requests.
Clean and prepare examination rooms between patients and ensure rooms are set up for upcoming appointments.
Explain programs, procedures, tests, and preparation requirements to patients; provide education about care coordination and appropriate healthcare utilization; and document identified barriers to care.
Schedule tests and follow-up appointments, pre-register patients, verify demographic and insurance information, and obtain prior authorizations as needed.
Monitor and order supplies, keep exam rooms stocked, clean medical equipment, report damaged or missing equipment, and monitor and remove expired medications and supplies.
Assist with administrative office duties, including mailing reminders and other correspondence to patients.
Manage time effectively and use slower periods to prepare for upcoming patient and practice needs.
Maintain quality assurance, safety, environmental, and infection-control standards in accordance with established policies, procedures, and objectives.
Protect patient privacy and confidentiality.
Maintain a positive attitude and contribute to a team-based approach to patient care.
Support patient-centered medical home goals by demonstrating flexibility and willingness to adapt to change.
Perform other related duties as required.