Medical Assistant

OhioHealth

About The Position

The Medical Assistant performs administrative and clinical duties delegated by a physician and assists with patient care in compliance with the Ohio Administrative Code. The position also performs routine clinical and administrative duties needed by the assigned practice. Specific duties vary by office size and specialty. This role is in Dublin Palliative Care and is scheduled for 40 hours per week on the day shift. The position supports patient flow, maintains accurate patient and administrative information, documents care in the Care Connect EMR, and works with the healthcare team to coordinate quality, safe, and efficient care. The role also contributes to continuous improvement and may serve as a resource and preceptor for colleagues. Responsibilities and duties may change and are not exhaustive.

Requirements

High school diploma or equivalent.
Meet at least one of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
Basic Life Support (BLS) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.

Responsibilities

Facilitate efficient patient flow by preparing patients for visits and providing services as directed by providers, within provider licensure, Ohio policy, and scope of practice.
Complete Care Connect EMR documentation skills requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
Communicate with patients and customers respectfully and with care.
Communicate, collaborate, and anticipate healthcare-team needs to support continuity, quality of care, and coordination of services.
Collect and monitor patient data and report patient data and needs as directed.
Follow documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement activities and recommend and implement improvements to operational efficiency and new services within areas of responsibility.
Maintain professional competence and skills through ongoing study of the field and best practices, and complete required training and education.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject-matter expert or resource for the department, unit, or practice in areas such as quality, performance improvement, and EMR use, including as an EPIC Super User.
Oversee efficient patient flow, prepare patients for visits or admissions, and provide services and education as determined by providers and consistent with licensure and policy.
Lead and support development of standard work and necessary customizations.
Serve as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.
Focus on safety, quality, and efficiency while performing job duties as part of a High Reliability Organization.