Medical Assistant

GoHealth Urgent Care•Wentzville, MO

About The Position

The Medical Assistant works collaboratively to support medical providers, radiologic technologists, and patients through patient-care management, organization, and communication. The role completes work accurately, with high quality, and in a timely manner, supporting the organization’s vision of providing accessible, quality urgent care through an effortless patient experience and a culture of care. The position is affiliated with joint ventures and is part of Center Operations. It reports to a Manager, Regional Operations or On-Site Manager, and may receive assignments from a Manager, Regional Operations, Team Leader, or On-Site Manager. It supervises no positions.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.

Nice To Haves

Graduation from a Medical Assistant program.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years.
Medical Assistant experience for graduates of a Medical Assistant program.
Two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor in lieu of a Medical Assistant program.
Strong knowledge of medical terminology.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examinations by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care tests as needed, such as flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort incoming and outgoing daily postal correspondence.
Keep the reception area well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.