Medical Assistant Training Coach

GoHealth Urgent Care - UCSF Health • Anderson, IN

1d • Hybrid

About The Position

About GoHealth Urgent Care
At GoHealth Urgent Care, we put patients first—delivering an effortless care experience through a welcoming culture, operational excellence, and strong partnerships with leading health systems and the communities we serve. We believe great care starts with great people. That’s why learning, development, and clinical excellence are central to everything we do.
The Opportunity
We’re looking for a Medical Assistant Training Coach who is passionate about teaching, coaching, and developing others. In this role, you’ll partner with Learning and Operations teams to deliver hands-on, competency-based training that prepares Medical Assistants to confidently and consistently deliver high-quality patient care. This role is ideal for an experienced Medical Assistant who enjoys mentoring, traveling within a market, and playing a meaningful role in onboarding and upskilling clinical team members.

Requirements

• High school diploma or equivalent
• Training, coaching, or teaching experience
• Experience using Electronic Health Records (EHR)
• Strong communication, organization, and presentation skills
• Willingness to travel and work a flexible schedule
• One of the following certifications is required: CMA, RMA, CCMA, NCMA, NRCMA, or ARMA
• Basic Life Support (BLS) certification (or obtain within required timeframe)
• Computerized Provider Order Entry (CPOE) certification if required by role
• State-specific MA credentialing requirements apply where applicable

Nice To Haves

• Graduate of a Medical Assistant program
• One or more years of Medical Assistant experience under a licensed healthcare supervisor
• Urgent care or fast-paced clinical environment experience
• Accepted in lieu of MA certification at time of hire: LPN or RN
• EMT
• CNA

Responsibilities

• Deliver hands-on, practical skills training using approved competency-based methods
• Assess and validate Medical Assistant competencies for new hires, transfers, and team members needing additional support
• Conduct center and department onboarding and orientation
• Facilitate workshops and serve as backup for classroom-based training as needed
• Complete training documentation and competency assessments using approved digital tools
• Conduct 30-, 60-, and 90-day check-ins to support learner confidence and readiness
• Collaborate closely with Training Specialists and Learning Leaders to continuously improve training programs
• Travel within the assigned market to support centers and new hires
• Work operational shifts when training activities are not scheduled
• Support providers, radiologic technologists, and patients through clinical and administrative duties
• Perform patient intake, vitals, point-of-care testing, and exam room preparation
• Assist with patient registration, insurance verification, scheduling, and follow-up calls
• Maintain supplies, inventory, equipment logs, and quality control documentation

Benefits

• Make a direct impact on patient experience by shaping clinical excellence
• Play a key role in developing and mentoring Medical Assistants
• Partner with passionate clinical, learning, and operations leaders
• Be part of a mission-driven organization focused on growth, innovation, and community care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED