Medical Assistant Trainer (Dermatology)

Anne Arundel Dermatology•Burgaw, NC

16d•Onsite

About The Position

Anne Arundel Dermatology is hiring a Medical Assistant Trainer to support outpatient dermatology clinics in Wilmington, Clinton, Whiteville, Shallotte, and Burgaw, North Carolina. The trainer will become certified as an EMA Trainer within the initial 12-week period and deliver training sessions to staff members across the organization. The role requires travel 75–100% of the time to the listed locations, depending on acquisition schedules or training needs. The position is scheduled Monday through Friday, 7:30 a.m. to 5:00 p.m. The trainer oversees clinic workflow and staff training, supports consistent customer service, and helps maintain an efficient, positive work environment while ensuring compliance with applicable policies, procedures, privacy standards, and safety precautions. Anne Arundel Dermatology provides medical, surgical, and esthetic skin care services. The organization describes itself as having more than 250 clinicians and over 110 locations in seven states, and highlights ongoing training, education, and career growth opportunities.

Requirements

High school diploma or equivalent.
Ability to travel 75–100% of the time, depending on acquisition schedules or training needs.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to stand for prolonged periods.
Ability to lift 15 pounds at times.

Responsibilities

Become certified as an EMA Trainer within the initial 12-week period and provide training to staff members.
Ensure a consistently high level of customer service for internal and external customers.
Oversee workflow and enforce adherence to policies and procedures; suggest and implement changes to maintain an efficient clinic and positive work environment.
Plan, schedule, assign, and monitor the work activities and training sessions of assigned personnel.
Promote a positive, fair, and open environment within the organization.
Follow up on problems, complaints, and inquiries to ensure satisfactory resolution, and promptly report them to the Regional Director.
Keep the Regional Director informed of personnel and staffing issues and other relevant information affecting operations and policy implementation.
Maintain comprehensive knowledge of regulations, standards, policies, and practices for the work area, and stay current on processes.
Follow HIPAA standards to safeguard patient confidentiality.
Comply with OSHA Standard Precautions to ensure a safe working environment.
Complete special projects as directed by the supervisor or Regional Director.
Perform other duties assigned by management.