Medical Assistant Team Leader

GoHealth Urgent Care - UCSF Health•San Francisco, CA

7d•$26 - $33•Onsite

About The Position

You’re more valuable than ever – And that’s just how we’ll make you feel. UCSF Health , one of the nation's leading health care providers, and GoHealth Urgent Care , an on-demand consumer-centric care company, are operating urgent care centers across the San Francisco Bay Area. At UCSF Health-GoHealth Urgent Care , we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! The Team Leader Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Requirements

High School Diploma required
2+ Medical Assistant experience
5+ years of experience or (medical) military experience in lieu of required certifications listed below
Knowledge of medical terminology strongly preferred
Prior Medical work experience in a training capacity
Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
One of the following certifications is required (or must obtain within 15 months of hire): CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) CNA - Certified Nursing Assistant
In the state of California MA's must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc
Basic Medical Assistant duties
Ability to type quickly, basic computer knowledge
Proficient in Microsoft Word and Excel
Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
Exceptional written and verbal communication skills
Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference
Pass MVR background check (travel to multiple centers required)

Nice To Haves

Graduate of a Medical Assisting Program preferred

Responsibilities

Supervise and support team members and business operations.
Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
Conduct monthly inventory
Responsible for order approval
Assist ROM in resolving patient concerns at the center.
Provide weekly oversight of calibrator calls.
Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
Responsible for site walk-throughs
Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
Conduct performance review, assist in the training and assessment of team members assigned to the center.
Participates in interviewing and provides feedback on new hire selection
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Ensure reception is well maintained
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Partner with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies
Assist Market Specialist with call out management if needed
All other duties as assigned.