Medical Assistant Support

Reno Orthopedic Center•Reno, NV

4h•Onsite

About The Position

Reno Orthopedic Center wants you to join the team as a Medical Assistant Support! We are seeking an enthusiastic and dedicated team member to support our clinical team by performing administrative and clinical tasks at our Main location (555 N. Arlington Ave). Who are we? At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: · We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve. · We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up. · Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative. · Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. · We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community. · Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right. If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC. What sets us apart? Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing! What would you do in this role? In this role, you’ll be an essential part of our clinical team—keeping the clinic running smoothly by preparing charts, setting up procedure rooms, rooming patients, ordering reports, retrieving records, and ensuring every visit is organized and efficient. You’ll be the friendly and knowledgeable point of contact for patients and outside providers, expertly triaging calls, processing medication refills, and managing prior authorizations. Your attention to detail helps maintain accurate electronic medical records, updated demographics, and correct insurance information, while your agility allows you to schedule urgent or add‑on appointments when needed. You’ll also welcome patients to our pre‑admit surgical screening clinic, help maintain a calm and supportive environment, and, with Office Laboratory Assistant certification, assist PASS technicians with blood draws and EKGs—making a meaningful difference in the patient experience every step of the way.

Requirements

High school diploma/GED
Knowledge of HIPAA and OSHA regulations/procedures
Customer service principles and practices

Responsibilities

Support the clinical team by covering clinic, preparing charts, prepping procedure rooms, retrieving x-ray films, rooming patients, ordering reports, completing and retrieving records, and other tasks as needed
Respond to incoming communication from patients and outside parties and triaging based on nature of call
Refill medications and review and complete medication prior authorizations
Audit and ensure patient electronic medical records contain updated demographics and insurance information
Schedule urgent or add-on patient appointments as needed
Welcome patients to the pre-admit surgical screening clinic and maintain calm and efficient patient flow
Assist PASS technicians with blood draws and EKG’s as needed (Office Laboratory Assistant certification required)