Medical Assistant Supervisor - 10750

Colorado Coalition for the Homeless • Quinte West, ON

2d • $25 - $29 • Onsite

About The Position

The Colorado Coalition for the Homeless (CCH) is dedicated to preventing homelessness and creating lasting solutions for individuals and families across Colorado. CCH advocates for and provides a continuum of housing and services to improve health, well-being, and stability. Their philosophy centers on the belief that everyone has the right to adequate housing and healthcare, working to remove barriers to these rights and fostering communities through integrated housing, healthcare, and supportive services. They advocate for social and racial equity, strive for excellence through quality assurance and innovation, and use resources judiciously.

This position directly reports to a Nurse Manager and is responsible for supervising Medical Assistants (MAs) and managing integrated health services at CCH Satellite sites in collaboration with inter-disciplinary leadership. The role ensures services are provided in accordance with current federal, state, and local standards, guidelines, and regulations to maintain the highest degree of quality care. The position is approximately 50% administrative and 50% direct patient care. The primary work location is Stout Street Health Center in Denver, and Saturdays are required.

Requirements

• High school diploma or equivalent required.
• Successful completion of a Medical Assistant program or Emergency Medical Technician-Basic certification.
• Certification in basic life support (CPR).
• Valid driver’s license required.

Nice To Haves

• Preferred experience as a supervisor.
• One year of experience as a Medical Assistant/EMT working for CCH preferred.
• At least “Meets Expectations” on their most recent performance review.
• Bilingual English/Spanish preferred.

Responsibilities

• Directly supervises SSHC Suite Based Medical Assistants.
• Performs various personnel actions related to hiring, orientation, onboarding, performance appraisals, and counseling.
• Is responsible for the competency of all MA staff members, ensuring they deliver high-quality healthcare services while practicing within their scope, at the highest level, in accordance with the State of Colorado.
• Holds regular 1:1 supervisions with direct reports, providing feedback, coaching, mentorship, training, support, competency evaluations, and performance management feedback.
• Maintains a high standard of care by offering or assigning relevant trainings, providing clear expectations of best practices, policies, and procedures, evaluating staff with quality assurance metrics, auditing direct client care and documentation practices, monitoring environment of care, and supporting remediation or counseling as necessary.
• Efficiently manages continuous responsibilities of the role, including scheduling, timesheets, Safetyzone review, staff completion of mandatory trainings, punctuality and attendance to pertinent meetings, and ensuring team's adherence to policies, procedures, and standard work.
• Is responsible for daily huddles surrounding updates on patient care, daily staffing, operations, and quality improvement initiatives.
• Ensures, through delegation and engagement of frontline staff, the utilization of a Visual Management Board for communication on quality improvement metrics, policy and procedure changes, and announcements.
• Communicates pertinent information to Operations and MA-Nursing Leadership team members regarding MA FTE, discipline prioritization matrix, minimum and ideal team staffing ratios, temporary or permanent scheduling adjustments, or other special considerations that may impact scheduling.
• Communicates, organizes, and co-leads discipline meetings on a regular basis in conjunction with other MA Supervisors.
• Facilitates, leads, or participates in other leadership, discipline, or inter-discipline team meetings as appropriate or assigned.
• Maintains a professional and confidential work environment.
• Helps create and coach a climate within the integrated healthcare team of collaboration, mutual respect, and trust.
• Ensures collaboration of care and consistency within and between all integrated health teams.
• Provides effective communication with patients, integrated health team members, and community partners.
• Ensures pertinent information is shared with team members in a timely manner.
• Acts as a leader to share information and to problem-solve with other MA, RN, or other CCH leadership for the purpose of continuous improvement to patient care and staff needs.
• Brings personnel issues to the attention of appropriate supervisors for resolution.
• Champions and leads quality improvement initiatives for the team.
• Shares knowledge with and coaches other MA team or inter-disciplinary members on quality improvement & LEAN methodology.
• Maintains competence in all duties outlined in current Medical Assistant job description, including safe direct clinical care, laboratory collection and specimen processing, proficiency of electronic health record and other documentation practices, and the integrated healthcare model of care.

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.
• Same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED