Medical Assistant, Senior

UPMC•Lancaster, PA

14h•Onsite

About The Position

Join a collaborative and supportive team at UPMC Weight Management in Hershey. This Senior Medical Assistant role supports a team of providers in a fast-paced outpatient setting, offering the opportunity to build strong patient relationships while contributing to a positive team dynamic. The role involves guiding workflow and/or assigning tasks to other clinical staff, assisting management with supervisory activities, and participating in the creation and implementation of departmental goals, processes, and procedures. The Senior Medical Assistant will mentor, orient, and provide ongoing training to current and new staff members, and serve as the department super user for Epic Care. They will work directly with the Manager to identify opportunities for improvement in clinical/non-clinical functions, infection control procedures, and patient assessments, and guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety. This position requires proficiency in all practice category specific tasks, including sending/receiving patient medical records in accordance with HIPAA and other regulations, obtaining necessary reports and information, scheduling appointments, and verifying insurance coverage and patient demographics. Responsibilities also include preparing and managing charts, preparing patient rooms, cleaning exam/procedure rooms and equipment, managing inventory of supplies, checking schedules, organizing patient flow, assisting patients, collecting patient information and vitals, relaying instructions, providing patient/family education, answering calls, administering injectable medications and vaccines under physician supervision, performing phlebotomy, EKGs, and level one labs, assisting physicians with procedures, and documenting patient information into the medical record. Compliance with regulatory agencies (OSHA, CLIA, PA Department of Health) and UPMC Health System policies and procedures is mandatory.

Requirements

High school diploma or equivalent is required.
Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)
OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)
OR at least 1 year of patient care experience required.
Must be responsible and demonstrate proficiency in three practice category specific tasks.
Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Act 34

Nice To Haves

Experience with prior authorizations strongly preferred.

Responsibilities

Guides workflow and/or assigns tasks to other clinical staff.
Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures.
Mentors, orients and provides ongoing training to current and new staff members.
Serve as the department super user for Epic Care.
Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
Must be responsible and demonstrate proficiency in all practice category specific tasks.
Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.
Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
Answering calls and providing pertinent information including patient education as directed.
Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.