Medical Assistant Scheduler - ENT Clinic

Ochsner Health•Shreveport, LA

2d•Onsite

About The Position

This job schedules and provides supervision of scheduling all patients for surgery using the Epic Optime and community hospital work flows. Maintains knowledge about Surgeon's blocks and schedules patients appropriately based on surgeon, case length, and day of week. Maintains knowledge about time and staffing constraints when scheduling cases, ensures timely submission of accurate and complete payroll data for the department, coordinates surgical billing by verifying the accuracy of supply and personnel charges, corrects over and under charges and electronically transmits the daily surgery charges. Accurately enters highly technical surgical terminology, interacts with all levels of personnel including staff physicians, surgery managers, clinic schedulers, etc. and provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High School Diploma or equivalent
Completion of a formal training program (Medical Assistant Program)
5 years scheduling and clinical experience
Basic Life Support (BLS) from the American Heart Association
Computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Analytical skills.
Ability and experience functioning independently, handling multiple tasks and prioritizing workload, working efficiently under pressure, and maintaining strict confidentiality.
Ability and experience taking vital signs.
Knowledge of medical terminology.
Good organizational skills.
Ability to work flexible schedule, such as nights, evenings, weekends, holidays, extended shifts, etc.

Nice To Haves

Experience with surgery scheduling, in an ambulatory care setting

Responsibilities

Schedules and supervises the scheduling of all patients for surgery using Epic Optime and community hospital workflows.
Maintains knowledge of surgeon's blocks and schedules patients appropriately based on surgeon, case length, and day of week.
Maintains knowledge of time and staffing constraints when scheduling cases.
Ensures timely submission of accurate and complete payroll data for the department.
Coordinates surgical billing by verifying the accuracy of supply and personnel charges, corrects over and under charges, and electronically transmits daily surgery charges.
Accurately enters highly technical surgical terminology.
Interacts with all levels of personnel including staff physicians, surgery managers, and clinic schedulers.
Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider.
Expertly schedules patients using Epic Optime and community hospital workflows.
Supports Provider/Physician throughout the patient encounter completing all appropriate medical/legal documentation.
Assists in the daily operation of the department.
Trains and educates scheduling staff and other medical assistants.
Provides excellent customer service by returning and documenting telephone calls with patients.
Adapts to change in a positive, constructive manner.
Participates in activities for professional development and maintains required clinical knowledge, technical skills, training, and credentials.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions, and communication style.
Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.
Reports any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.