PACE Medical Assistant (RMA/CMA)

United Health Centers of the San Joaquin Valley•Fresno. CA, CA

1d•Onsite

About The Position

We are recruiting for a PACE Medical Assistant to join our growing team. A Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) shows genuine warmth with participants and has the ability to make them feel comfortable in the health center while providing effective and technically competent nursing assistance to both participants and UHC providers. The RMA or CMA assists in examination and treatment of participants under the direction of a physician. Primary tasks are to interview participants, measure vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and record information on participants' charts (paper or electronic). An RMA or CMA may be required to draw and collect blood samples from participants and prepare specimens for laboratory analysis. Finally, the RMA or CMA prepares treatment rooms and exam rooms for examination of participants. The RMA position provides or facilitates the provision of information needed by both participants and clinicians. Furthermore, they ensure a smooth and well-connected participant flow. The RMA or CMA reports to the Health Center Manager RN.

Requirements

High School graduate or GED.
Completed training program in Medical Assisting from Accredited College.
Possess a valid CPR certificate.
Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA).
Minimum 1 year of experience as a Medical Assistant is required.
Bilingual preferred.
Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player.
Customer-service oriented.
Strong computer skills.
Familiar with adult learning and general training techniques.
Positive professional insight.
Flexibility and dependability.
Demonstrated good problem-solving skills; sound judgment.
Effective leadership/supervisory skills.
Modern office practices and procedures including email.
Attention to detail and excellent follow-through on work tasks.
Able to handle multiple tasks simultaneously.

Nice To Haves

Bilingual preferred.

Responsibilities

Provides prompt medical support; promotes a smooth participant flow; collects and records data accurately; maintains order of exam rooms, equipment and supplies.
Provides basic education and information to participants, making sure participants' questions are answered and anxieties alleviated and interfaces with community-oriented activities and staff.
Achieves the organizational mission to provide health care access for all the members of the community.
Helps make sure participants get the care they need when they need it.
Consistently and openly communicates with supervisor and all staff.
Works flexible or extended hours where necessary.
Participates in health center in-services and meeting, listening and respecting others' ideas.
Abides by Rules of Confidentiality.
Listens attentively to participants' complaints and record all information (e.g. medication, vitals, etc) on chart or in electronic health record system.
Responds to and connects effectively with participants.
Listens to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and needs.
Consistently secures and protects participant information: keeps paper files out of reach of patients/public. Where active, takes steps to ensure electronic participant information is kept confidential. This is done by activating screen saver, minimizing screen when leaving the area, or log off when walking away from computers for any period of time.
Ensures that exam rooms are neat and set up appropriately for each participant exam.
Performs specimen collection, preparation and maintains required logs.
Performs EKG's, accu-checks, and other diagnostic procedures according to guidelines.
Supports the patient experience by taking initiative to keep participant informed of upcoming procedures and requirements, facilitates participant focus, involvement, and cooperation.
Discharge participants smoothly from health center areas and checks for any last-minute questions.
Makes return appointments as appropriate.
Relieves participants' stress and anxiety with clear information.
Provides participants with required educational materials including; vaccine information statements, informs participants of content and answers any questions.
Routes all formal participant complaints/grievances to Health Center Manager or PACE Director.
Solves what problems they can at "point of contact."
Able to support Reception, Kitchen, Health Center and Activities staff as needed.
Maintains effective smooth participant flow (within site or suite).
Will assist the MA's, PCAs and LVNs throughout PACE center as needed.
Remains responsive to needs of participants, clinicians, and team members.
Maintains open communication with the Receptionist, routinely checks status of participants waiting to be registered and relays status to the providers.
Communicates with Health Center Manager RN to help resolve any patient issues or bottlenecks with rooming patients.
Dismisses participants efficiently (e.g., complete lab requisition; administer injections and immunizations according to guidelines, giving appointment, double check paperwork).
Maintains effective assistance to and communication with providers.
Works to accommodate walk-in participants (i.e., obtains and documents patient chief complaint and presents to provider).
Helps the providers maintain pace by keeping them informed of participants that are ready.
Prepares and sets up participants for exams according to providers' expectations.
Alerts clinicians of possible complicated visits so they are prepared.
Assists providers when assistance is needed (i.e., chaperoning, translation, etc.).
Helps participants by providing basic knowledge of types of services provided by outside facilities.
Shows consideration through consistent participation: ready at work on time and consistently prepared.
Fully and clearly discloses key information to any team member in order to facilitate getting work done, problems solved, decisions made, etc.
Maintains confidentiality in essential matters, such as patient information, staff salaries, and personal issues.
Internalizes attendance policies and makes effective and workable decisions for self, families and service delivery as demonstrated by consistently reporting to work on time.
Demonstrates consistent support and cooperation with all staff members, regardless of unit, department, or level.
Promotes mutual respect and allows others to get their work done by limiting interruptions.
Fits in well with team and works well with peers.
Demonstrates self-initiative and self-motivation to help the team with work flow; good team player.
Acquires and maintains the knowledge and skill necessary to work in all service areas.
Supports the UHC code of conduct by consistently demonstrating integrity and honesty in working within the team.
Demonstrates good problem-solving skills, offer input/ideas when generating solutions.
Various other duties as assigned by supervisor.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
Communicates room availability with each other, including providers.
Maintains good rapport with outside doctor offices and facilities.
Practices universal precaution per protocol and keeps work areas clean and clutter free.
Disinfects, sterilizes, and autoclaves medical equipment according to guidelines.
Cleans and disinfects rooms for next patient.
Assists in cleaning and disinfecting PACE center as needed.
Maintains daily log upkeep (diagnostic test machines, refrigerator, etc.).
Initiates work request for any malfunctions of equipment, then obtain Health Center Manager’s approval.
Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
Supports the overall needs of the health center by working flexible or extended hours when necessary.
Supports the needs of the health center by traveling to other UHC clinics when staffing needs dictate the need for personnel.
Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.
Supports their own staff development by completing the required hours of continuing education each year.
Other work-related duties as assigned by supervisor.
Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and general HIPAA regulations regarding privacy.
Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.