Medical Assistant/Referral Specialist

Windrose Health Network Inc•Franklin, IN

7h•Onsite

About The Position

We are currently seeking a Referral Specialist Medical Assistant that will work effectively within the WindRose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Referral Specialist Medical Assistant in Johnson County that is a good advocate for their patients, solution-oriented, honest and passionate. WindRose Health Network provides an opportunity for our employees to gain experience in a high-energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others. A WHN Referral Specialist, (RS), ensures that referrals for medical care and other healthcare and wellness-promotion services recommended by WHN clinical providers, that are not available directly through WHN, occur in a timely, orderly, and predictable manner. This person helps promote continuity of patient care by assisting with the management of patient referrals, prior authorization requests and telephone messages.

Requirements

Graduate of an accredited Medical Assistant Program/Certification required
1-3 years preferred experience in a medical office
Strong customer service skills
Good communication skills; verbally and written
EMR systems: 1 year (Preferred)
Vital signs: 1 year (Preferred)
BLS Certification (Preferred)
Certified Medical Assistant (Preferred)
Ability to commute/relocate to Franklin, IN 46131: Reliably commute or planning to relocate before starting work (Required)

Responsibilities

Prioritizes patient messages, referrals, and requests for prior authorizations according to their urgency.
Develops and maintains data management systems, e.g., a tickler file, which enhances his/her capability to track patient referrals, authorization requests or messages effectively and efficiently, thereby ensuring the provision of comprehensive health care services to WHN patients.
Maintains and routinely updates patients' medical records with documentation related to referrals and phone messages that is pertinent, appropriate, and concise.
Educates and/or advises patients regarding care related issues, (within the scope of his/her training and job duties), in a safe, effective, and appropriate manner.
When indicated, works with the Practice Manager to function as an internal patient advocate.
At the request of the Practice Manager, assists with the development or revision of protocols related to message and referral management.
At the request of the Practice Manager, collects, aggregates, and displays data for Quality Assurance monitoring, Quality Improvement activities, reports, clinical plans, or other program efforts.
Prepares reports and other documentation as required.
Attends meetings and training sessions as required.
Conducts all activities in compliance with applicable laws, regulations, standards, and WHN policies and procedures including Blood and Body Substance Precautions.
Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, as required with regard to the WHN’s daily functioning.