Medical Assistant/PSR Dual Role
About The Position
A Medical Assistant has accountability for providing care to patients in an ambulatory clinic setting. This will involve caring for patients with acute and chronic needs. A Medical Assistant will be responsible for communicating clearly with patients seeking care through different modalities including telephone and in-person interactions. This position is a dual role, requiring the candidate to work as a Medical Assistant and at the front desk as a Patient Service Representative, performing clerical duties such as referrals, prior authorizations, and message management. Intermountain Health values career advancement, innovation, and collaboration, offering opportunities for growth into roles like Medical Assistant Senior, Registered Nurse, or Practice Manager.
Requirements
- Proof of completion of a Medical Assistant program OR at least one year of Medical Assistant work experience OR current active and in good standing RN/LPN license to practice nursing in the state of Utah.
- Current Basic Life Support Certification (BLS) for healthcare providers. Must be obtained prior to start date.
- Demonstrated basic computer skills involving word processing and data entry.
- Professional manner and strong interpersonal and communication skills.
- Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
- Bilingual Spanish-speaking candidate is required.
Nice To Haves
- Experience in an outpatient clinic or other healthcare setting.
- Computer literacy in using electronic medical records (EMR) systems and other relevant software.
- Current national MA certification from one of the following national MA certifications or registrations: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA) or Certified Medical Assistant (CMA) of the AAMA.
Responsibilities
- Providing care to patients in an ambulatory clinic setting, including those with acute and chronic needs.
- Communicating clearly with patients seeking care through telephone and in-person interactions.
- Assisting the provider to gather information relevant to the patient's visit and condition.
- Working with cross-functional teams to collaborate on patient care.
- Performing clerical work at the front desk as a Patient Service Representative, including referrals, prior authorizations, and message management.
Benefits
- Up to $5,250 annually for education assistance.
- Partnership with schools for debt-free programs.
- Comprehensive benefits package covering a wide range of programs to foster a sustainable culture of wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
