Medical Assistant PRN

Healthcare Outcomes Performance Co. (HOPCo)•Phoenix, AZ

11d•Hybrid

About The Position

This role is responsible for facilitating communication between the patient and the provider during patient care, collecting and sharing pertinent information, and acting on directives from the provider. The Medical Assistant is also responsible for preparing the patient for their visit, which includes rooming patients, obtaining and documenting vitals, reviewing intake paperwork, pulling up radiology images, removing dressings, procedure set-up, injection prep, and accurate data entry into the EMR. Additionally, the role involves completing tasks associated with company initiatives, maintaining exam room standards (restocking, cleaning), monitoring biohazard and sharps containers, assisting the provider with prescriptions and forms, responding to voicemails within 24 business hours, preparing patient electronic charts, verifying outstanding testing results, scanning clinical documents into EMR, printing clinic schedules, ensuring patient education is provided, managing provider EMR desktops, acting as a PTO Buddy, and creating a positive patient experience while maintaining a HIPAA compliant environment and a clean workspace.

Requirements

High school diploma/GED, and graduation from an accredited Medical Assistant training program as defined by state regulations.
The employee must pass the MA competency exam within the first six months of employment.
Active Medical Assistant certification such as Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT), or per State regulations
Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software.
Certification or additional training must meet the requirements for meaningful use.
Knowledge of the health care field.
General knowledge of patient care in a clinic.
Knowledge of back office skills.
Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
Requires strong computer skills, including the ability to work with medical software.
Requires exceptional interpersonal and communication skills.
Professionalism when interacting with providers, co-workers, patients, family members, and the public.
Ability to problem-solve.
Time management skills.
Ability to adapt to change.
Requires the ability to manage multiple changing priorities in an effective and organized fashion.
Ability to project a pleasant and professional image as a HOPCO employee both at work and on Social Media.
Ability to plan, prioritize and complete delegated work assignments.
Ability to demonstrate compassion when dealing with patients and family members.

Nice To Haves

1-2 years of experience in orthopedics, spine surgery, or pain management is preferred.
In lieu of experience must have the following training and/or experience: Graduated from a formal training program during the last 12-18 months, and have the CMA certificate; OR, Is grandfathered in as defined by State regulation.
BLS certification preferred

Responsibilities

Facilitates communication between the patient and the provider during patient care.
Collects and shares pertinent information with the provider.
Receives and acts on directives from the provider.
Responsible for preparing the patient for visit with the provider.
Rooms patients, obtains and documents vitals, reviews intake paperwork, pulls up radiology images, removes dressings, procedure set-up, injection prep, accurate data entry into EMR.
Completes tasks associated with Company initiatives such as PROs, Quality Payment Programs, etc.
Maintains exam room standards, including restocking and cleaning rooms and tables.
Monitors biohazard and sharps containers and replaces them as needed.
Assists the provider in preparing patient prescriptions and completing medical and patient forms (i.e. work release, FMLA, etc.).
Retrieves and responds to voicemails within 24 business hours and documents actions in EMR.
Prepares patient electronic charts for clinic visits before the date of service.
Verifies any outstanding testing results are in EMR, confirms the appropriateness of the patient to the provider (body part and/or insurance), notes imaging, DME, or casting needed prior to provider visit on the date of service.
Scans clinical documents into EMR.
Prints clinic schedules on the morning of the date of service.
Ensures patient receives education as indicated by the provider.
Manages EMR desktops of assigned providers in a timely manner.
Acts as PTO Buddy per clinic plan.
Creates and promotes a positive patient experience.
Maintains HIPAA compliant environment.
Maintains clean workspace.