Medical Assistant - Primary Care

Upperline Health•Hixson, TN

12d•Onsite

About The Position

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are — providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term. For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care. At Upperline, we do more than treat conditions. We deliver care that stays with you. WHY JOIN OUR TEAM? Competitive compensation Generous comprehensive benefit options include medical, dental and vision, 401K and PTOâ€¯ Work Life Balance – Regular Weekday Clinic Hours Supportive interdisciplinary team About the Primary Care Medical Assistant Role Upperline Health Plus is seeking a Primary Care Medical Assistant who offers high quality, patient centered care in a value-based practice. In our patient-centered and outcome driven environment the Medical Assistant supports patients in office with duties in-office such as rooming patients, obtaining medical history and taking vital signs as well as ensuring care beyond the moment by coordinating care, supporting extended care team efforts and conducting proactive outreach to improve outcomes and patient experience. The MA also provides direct support to the Upperline Plus Primary Care Provider to ensure smooth clinical operations and effective team-based care. The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a team-based care model. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company. Most importantly, candidates must demonstrate compassion for patient needs, have great attention to detail and thrive in a collaborative environment. This position will be on-site in our Hixson, TN office.

Requirements

Certified MA or minimum of 2 years’ experience in a medical primary care setting
Experience in a primary care /outpatient clinic setting is strongly preferred
Certified MA or phlebotomy certification strongly preferred
Demonstrates strong knowledge of medical terminology, disease processes, and basic pharmacology, including medication classifications, common indications, dosing ranges, and potential side effects
Ability to accurately interpret provider documentation, diagnostic orders, and treatment plans
Clinical care coordination or care management experience is ideal
Previous experience assisting or providing care to the adult – geriatric patient population is preferred
Prior wound care and foot care experience is a plus
Bilingual English/Spanish is helpful
Ability to work collaboratively in a team-based care model
Previous experience working in an EMR system – ideally, AthenaHealth
Proficiency using Word, Excel and other Microsoft Office products is necessary
Must have reliable transportation, valid driver’s license and minimum state required liability auto insurance
Extremely strong customer-service orientation and work ethic
Comfort managing multiple tasks and prioritizing in a fast-paced environment
Empathy, professionalism, and cultural sensitivity
Self-starter with an entrepreneurial spirit and demonstrated problem solving skills
Excellent oral and written communication skills to ensure that each of your interactions with patients, family caregivers, clinicians, and team members is effective and meaningful

Responsibilities

Room patients, obtain and document vital signs, medical history, and chief complaints
Assist NP with health assessments and in clinic visits with Upperline Plus patients being seen in our clinics
Facilitate and support virtual provider encounters from the clinic setting
Accurately document clinical information in the electronic health record (EHR)
Performs thorough and accurate medication reconciliation at each patient encounter by reviewing, verifying, and consolidating all prescription medications, over-the-counter drugs, supplements, and herbal products
Identify medication discrepancies or potential concerns; and ensures the reconciled medication list is complete, current, and accurately documented in the electronic medical record for provider review
Telephonic outreach and engagement with Upperline Plus patients to coordinate ongoing preventative care
Manage in-basket messages, prescription refill requests, and prior authorizations
Care coordination activities as assigned including, but not limited to, medical records requests, order management, appointment scheduling, managing patient care referrals, DME referrals, etc.
Identifying community resources and assisting Upperline’s patients and families in accessing those resources
Prepare and maintain equipment and supplies commonly used by the Upperline Plus provider
Collaborate with providers, nurses, care managers, and social services to address medical and social determinants of health
Serve as the Upperline Plus provider’s primary point of support for workflow optimization and patient flow management
Identify barriers to care (transportation, medication access, health literacy) and escalate appropriately
Participation in interdisciplinary team meetings & daily clinic team huddles
Perform clinical tasks within scope (injections, phlebotomy, point-of-care testing)
Other related duties as deemed necessary by Upperline Health