Medical Assistant, Plastic Surgery

Mass General Brigham•Dover, NH

18h•Onsite

About The Position

Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service, striving to provide exceptional care through high-performing teams. The Mass General Brigham Medical Group, a system-led operating entity, delivers high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. This includes primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, operates a Plastic Surgery Specialty practice in Dover, NH, offering cosmetic and reconstructive procedures. The team provides advanced surgical and non-surgical treatments with personalized care in a supportive environment. This per-diem Medical Assistant position is for the Plastic Surgery team, covering shifts Monday through Friday, 8:30am to 5:00pm, to fill staffing gaps due to call-outs, vacations, leaves, and vacancies. The role offers flexible options for full or partial shift coverage. It's a unique opportunity to work independently within a collaborative small office environment where teamwork is essential. Beyond traditional Medical Assistant duties, a significant part of the role involves managing a substantial volume of prior authorizations for procedures. While employees are typically assigned to their practices, floating to other WHP departments for cross-coverage may be required during staffing shortages. The Medical Assistant supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers, including taking vital signs, documenting patient information, scheduling appointments, managing patient flow, and interacting directly with patients to ensure comfort and address concerns, collaborating with physicians, nurse practitioners, and nursing staff.

Requirements

High School Diploma or Equivalent required
Direct MA experience or medical field work 1-2 years required
Strong interpersonal and communication skills are essential for success in this position.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Comply with all local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Managing one's own time and the time of others.
Experience and comfort in handling authorizations is important for success in this position.

Nice To Haves

Associate's Degree Medical Assisting preferred
Basic Life Support [BLS Certification] - preferred
Certified Medical Assistant [National Certification] - preferred
Minimum of 1 year of professional Medical Assistant experience
National MA certification through AAMA, AMT, NHA, or NCCT
Experience working in Epic
Background in an ambulatory or outpatient care setting

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
Managing a substantial volume of prior authorizations for procedures.
Assisting with both clinical and non-clinical patient services under the direction of healthcare providers.
Taking vital signs, documenting patient information, scheduling appointments, and managing patient flow.
Direct interaction with patients to ensure their comfort and address concerns.
Collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.