Medical Assistant - Physical Medicine and Rehab

Ochsner Clinic Foundation • New Orleans, LA

11d • Onsite

About The Position

This job, under general supervision, leads all operational functions related to staff development/training. Assists This job in the implementation of policies and procedures required for success as well as participate in initiatives to improve processes serving internal and external customers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Requirements

• High School diploma or equivalent
• Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.
• Basic Life Support (BLS) from the American Heart Association
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have computer skills and dexterity required for data entry and retrieval of information
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Strong customer service skills

Nice To Haves

• Completion of a formal training program, Medical Assistant program

Responsibilities

• Enables operations by effectively managing the patient flow in and out of exam rooms.
• Retrieves and collates patient information for the Provider and communicates pertinent patient-related information to the Physician.
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments as part of the Ochsner protocol.
• Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
• Performs, under the supervision of a licensed health care provider, and assists Physician with procedures.
• Ensures patients’ questions are addressed either while at the appointment or via phone as part of preparation or follow up for appointments, procedures, etc., within an appropriate time frame.
• Ensures the patient receives necessary prescriptions, materials, handouts, etc. and escalates any patient concerns to a Licensed Healthcare Provider as appropriate.
• Cleans, stocks and maintains exam rooms, procedure rooms, workstations, instruments and equipment.
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
• Adapts behavior as needed to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED