Medical Assistant/Patient Services Representative

Camino Health Center•San Juan Capistrano, CA

1d•Onsite

About The Position

The Medical Assistant / Patient Services Representative (MA/PSR) is a hybrid role responsible for supporting both clinical and front office operations to ensure high-quality, efficient, and service-oriented patient care. This position works as part of the care team to deliver a positive patient experience by providing direct patient care services, assisting providers, and managing patient flow from check-in through check-out. The MA/PSR performs clinical duties such as rooming patients, taking vital signs, executing standing orders, and assisting with procedures, while also handling front office responsibilities including patient registration, scheduling, insurance verification, and responding to patient inquiries. The role requires effective communication, accurate documentation in the electronic health record (EHR), and collaboration with providers and staff to support continuity of care Ensure that the core values of the Camino Health Center —Service, Dignity, Justice, and Excellence are carried out within daily tasks. Essential Values-Based Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the mission of the Camino Health Center. Dignity: Demonstrates competence in communication and interpersonal relations Excellence: Demonstrates competence in continuous improvement, continuous learning, and teamwork/collaboration Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action

Requirements

High School diploma or GED required
Bilingual in English/Spanish
Medical Assistant Certificate from an accredited program
Current BLS certification
Able to work flexible hours
Able to work at various health center locations and outreach sites
Must have reliable transportation

Responsibilities

Room patients and prepare them for examination by obtaining vital signs, medical history, and reason for visit
Document patient information accurately in the electronic health record (EHR)
Perform clinical tasks in accordance with standing orders and provider direction, including immunizations, TB testing, specimen collection, and basic lab procedures
Assist providers with examinations, procedures, and treatments
Prepare and clean exam rooms; ensure proper stocking of medical supplies and equipment
Monitor patient flow and support timely delivery of care
Provide patient education and instructions as directed by providers
Report changes in patient condition to appropriate clinical staff
Communicates with clients and patients in a respectful manner that creates and sustains positive working relationships
Welcomes patients and verifies appointment time and type
Assists patients and caretakers with the completion of medical history forms as needed
Verifies patient eligibility to participate in public programs
Addresses patient questions concerning services or method of payment
Administers the Certification of Income form and documents sliding fee schedule eligibility
Explains insurance coverage
Schedules patient appointments
Provides positive, supportive and caring behavior in all communications with patients, visitors, health center staff and community members
Adheres to the policies, procedures, and standards of Camino Health Center
Acts as Spanish-English interpreter between provider and client when needed
Interprets accurately and at a level appropriate for the client