Medical Assistant/Patient Service Specialist

Boston Medical Center•Easton, WA

8d•Onsite

About The Position

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role. This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the multispecialty physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.

Requirements

High School Diploma or equivalent required.
Education from approved medical assistant/medical secretary program or equivalent preferred.
One to three years as a medical assistant, medical secretary preferred.
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Nice To Haves

Education from approved medical assistant/medical secretary program or equivalent preferred.
One to three years as a medical assistant, medical secretary preferred.
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsibilities

Works close with providers to assist in delivering world class care to patients.
Room’s patients and prepares the patient for the provider visit.
Takes vital signs as necessary.
Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
Obtains required consents, completes required forms as needed for specific visit types.
Performs in office testing as needed.
Required to perform controls on certain in office tests.
Performs EKGs as ordered.
Chaperones Providers as required.
Stocks rooms and monitors expiration of supplies in exam rooms.
Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information.
Conduct eligibility checks to ensure insurance is reflected accurately.
Schedules patients' appointments and appropriate testing for patients as directed.
Follows scheduling rules and direct schedules patient visit.
Performs pre visit planning daily for all upcoming scheduled appointments.
Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Responsible for managing assigned work queues
Must be able to work independently with little supervision.
Adheres to all BMC South policies.
Always uses discretion to ensure patient confidentiality.
Flexibility to float to other medical specialties
Performs all other duties as requested.