OBGYN – Limited Term - Medical Assistant Patient Service Representative

UCSF Health Medical Foundation•Berkeley, CA

22h•$29 - $34•Hybrid

About The Position

UCSF Health Medical Foundation is a multispecialty physician foundation focused on advanced maternal and pediatric care. This role provides clinical support for patients and physicians, performing front and back office tasks to ensure smooth patient care and workflows. The position is primarily located in East Bay clinical settings (Berkeley and Hercules) but also covers San Mateo/Peninsula settings. Schedule and location assignments may change monthly based on staffing needs, with potential for same-day changes.

Requirements

High School diploma or equivalent
2 years’ experience as Medical Assistant in OB/GYN or Women’s Health
Nationally Certified Medical Assistant or California Certified Medical Assistant
Graduate of an accredited Medical Assistant program, which includes injectable training
Current certification in CPR/BLS from approved agency
Evidence of completion of infection control training per 1983 CDC guidelines
Must be a Certified Medical Assistant, AAMA preferred, with all of the skills required by the State of California for that certification or achieve certification within three months of employment.
Must have passed pre-screen assessment prior to hire.
Completion of medication test is also required.
Candidates must pass Medical Assistant competency exam with 85% for consideration.
Basic anatomy and physiology
Medical terminology and abbreviations
Universal Precautions
Medication Administration
Dosage calculation skills as proven by successful completion of medication test and no less frequently than annual competency assessment.
Excellent written communication skills, including accurate grammar, spelling and punctuation.
Computer skills including patient scheduling software and EHR.
Competent and validated in basic Medical Assisting skills such as medical record documentation, taking vital signs, preparing patients for exam, etc.
Ability to efficiently operate office equipment, i.e., computer, telephone, fax, photocopy machine, etc.
Ability to establish priorities and coordinate work activities paying particular attention to detail.
The ability to manage multiple priorities and demands on time, while remaining calm.
Maintain CCMA or AAMA and CPR/BLS certifications from an approved certification agency.
Demonstrates a clear understanding of, and consistently adheres to UBCP policies and procedures.
Attends and actively participates in department and facility meetings and classes.
Adheres to UHMF Policies and Code of Conduct.
Follows safety procedures, operates equipment and performs job related duties in a safe manner which prevents accidents from occurring.
Maintains a clean, neat and safe working environment sufficient to prevent injury.
Complies with all laws and regulations that govern the healthcare industry.
Complies with all state laws and regulations as well as UBCP policies and procedures with respect to the Medical Assistant’s role.
Ability to operate following equipment: telephone and headset, computer, fax and copy machines, printers, electronic and manual scales, blood pressure devices, electronic thermometers, fetal heart monitor, colposcope, ophthalmoscope, otoscope, O2 pulse oximeters, syringes, stethoscope, wheelchairs, liquid nitrogen supplies, urometer, glucometer, point of care testing equipment and other equipment used in the medical office.

Nice To Haves

Minimum of 2 years of Medical Assisting/Specimen Handling-Phlebotomy
Bilingual in Spanish is a plus.
AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) is a framework for the employees to communicate with customers, as well as with each other. Medical Assistants must be competent and validated in AIDET and other service excellence tools and tactics, as provided by UHMF.
Competent in adjusting to change and willingness to participate in process improvement projects and tasks.
Possess organizational skills and the ability to manage multiple tasks effectively, using lean techniques for standard work.

Responsibilities

Manages rooming and patient flow, including pre-visit preparation, assisting with the patient visit, and post-visit duties.
Escorts patients to the exam room within 5 minutes of their appointment or registration time.
Assists the clinician as necessary.
Employs lean techniques to support smooth patient workflows.
Notifies patients of delays and offers rescheduling options.
Informs the provider of schedule changes impacting patient flow.
Prepares patients for exams/procedures by reviewing EHR for health maintenance, disease management, and pending orders.
Gathers appropriate documents and signatures to assist the Clinician.
Ensures exam rooms are clean, stocked, and appropriately set up.
Assists in patient education by providing pamphlets, after-care instructions, or after-visit summaries.
Refers care outside the Medical Assistant scope to appropriate licensed personnel.
Assists Clinician with EHR In-Basket management for prescription refills, results, authorizations/referrals, and non-clinical secure e-messages.
Follows policies for managing patient and pharmacy callbacks.
Receives and records lab/radiological test results and ensures they are with the patient's medical record.
May communicate normal test results to the patient upon clinician direction.
Relays clinician instructions/orders to pharmacy, patients, and other entities.
Coordinates with clinical teams in developing and maintaining patient education materials.
Supports individual patient learning needs in cooperation with clinicians and colleagues.
Provides 1:1 patient educational support by trimester in the OB-GYN setting, based on clinician orders, or at least once in the 3rd trimester.
Provides 1:1 support in connecting patients with pediatricians, hospital registration, pregnancy-related courses, and community resources.
Identifies caller needs and executes a plan for registration, scheduling, billing/claims, My Chart support, and general questions.
Assists in resolving issues and improving quality of care.
Ensures necessary authorizations are obtained prior to patient visits.
Checks in and checks out patients.
Posts payments in real-time.
Updates patient demographics.
Troubleshoots billing problems.
Answers phones professionally to assist callers with healthcare objectives.
Receives patients at the care center, providing information about services, insurance, and payment policies; handles patient registration; processes new patient paperwork; collects copays; and follows up on payment/insurance information.
Schedules and confirms appointments, monitoring schedule capacity.
Attends to billing corrections in a timely fashion.
Distributes incoming paperwork, lab results, and scans records into patient charts.
Helps maintain office supplies, equipment, and general office systems.
Attends to physician and practitioner needs.
Reports practice workflow, scheduling, and incoming referral concerns immediately to the Supervisor.
Stays in daily communication with Supervisor and Clinical Lead for staff huddles and identification of learning support needs.
Washes or sanitizes hands per hand hygiene policy.
Appropriately uses personal protective equipment (PPE).
Maintains sterile technique at all times, as appropriate.
Uses standard precautions, proper technique, and deploys safety devices on all syringes.
Performs tests, and collects/prepares specimens per written order.
Follows the 6 rights of safe medication administration.
May administer ordered medications (based on specialty specific requirements) via various routes with formal competency verification.
Follows Medical Assistant Medication Review workflow.
Obtains medication review, notes allergies, and verifies current medications.
Documents complete and accurate vital signs, medications, and allergies in EHR or paper chart prior to the Clinician seeing the patient.
May document exact quotes of patient’s description of the chief complaint into the EHR, to be reviewed and signed off by the Clinician.
Enters verbal dictation from the Clinician and patient into the EHR while the Clinician is in the room.
Cleans and sterilizes medical equipment as outlined by policies, manufacturer instructions, or other accepted methods.
Maintains daily/weekly/monthly logs as required.
Ensures medical supplies are maintained at appropriate inventory levels and are not expired.
Maintains the safety and integrity of medical equipment, reporting faulty equipment.
Ensures the proper disposal of biohazards and sharps waste.
Ensures all medication cabinets are locked according to policies and procedures.
Performs duties in a self-directed manner with minimal supervision.
Ensures routine and priority tasks are completed within established departmental timeframes.
Effectively utilizes electronic health record, Microsoft Outlook and MS Office Suite.
Takes a proactive view of daily and weekly clinician schedules, fills openings, and works to keep clinicians’ schedules full.
Provides friendly, knowledgeable, and responsive internal and external customer service.
Utilizes EHR to communicate about appointment details and keeps administrative team members informed.
Keeps Supervisor informed of customer compliments, complaints, or problems with clinical services.
Maintains current knowledge of all physicians on service and at the practice.
Maintains charting compliance with current standards.
Consistently extends a professional, cordial environment.
Attends staff meetings and other gatherings.
Holds self and peers accountable to uphold the Standards of Behavior.
Complies with all HIPAA regulations and standards of patient confidentiality.
Accepts and performs other job-related duties, projects, and responsibilities as required.