Triage - Medical Assistant (OB/GYN)
Northeast OB/GYN•San Antonio, TX
•Onsite
About The Position
Join our experienced and knowledgeable team dedicated to making a difference in the lives' of our patients! This role involves significant telephone interaction with patients and providers, requiring exceptional customer service skills. The work hours are Monday, Wednesday, Thursday, Friday from 8:30 am to 5:00 pm, and Tuesdays from 8:00 am to 5:00 pm.
Requirements
- Ability to sit for long periods.
- Heavy telephone interaction with patients and providers.
- Exceptional customer service skills required.
Responsibilities
- Obtains, verifies, and records health history of patients.
- Gathers pertinent health data through assessments via telephone communication.
- Dispositions patient information using sound clinical judgment.
- Provides proper assessment, prioritization, and referral to the appropriate level of care.
- Recognizes patient’s abnormalities or urgent problems and seeks appropriate assistance; responds appropriately to emergency codes.
- Documents assessments, interventions, patient responses, and medication dispensed/prescribed, and test results in medical records.
- Promotes wellness by providing patient education, communicating physician advice/instructions.
- Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; sharing problems relating to patients and/or staff with immediate supervisor.
- Communicates information to other members of the health care team.
- Documents patient telephone calls and patient complaints.
- Fulfills clinical LVN or MA responsibilities that vary according to state law.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
