Medical Assistant Navigator Gastroenterology

Banner Medical Group • Mesa, AZ

7d • Onsite

About The Position

Banner Medical Group is seeking a dedicated Medical Assistant Navigator for our GI department at our Mesa Corporate office. In this vital administrative role, you'll serve as the essential link between hospitalists and GI providers, ensuring seamless care coordination for patients transitioning from hospital to outpatient settings. Your day-to-day will involve managing critical communications, triaging messages to the appropriate GI, ISE, and recovery teams, and most importantly, ensuring discharged patients receive timely follow-up appointments – because continuity of care saves lives. This Monday-Friday, 8am-5pm position offers work-life balance while allowing you to leverage your clinical knowledge in a dynamic office environment. If you're passionate about patient advocacy, thrive in fast-paced communication, and want to be part of Banner Health's mission to make healthcare easier, this is your opportunity to elevate your career while directly impacting patient recovery and satisfaction. Apply today and become the navigator patients need during their healthcare journey!

Requirements

• High school diploma/GED or equivalent working knowledge.
• Completion of an approved medical assistant training program as defined by state regulations.
• Active Medical Assistant Certification is required.
• Certification or additional training must meet the requirements for Meaningful use.
• BLS certification required.
• Active Medical Assistant certification such as: Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT).
• Requires strong computer skills, including the ability to work with medical software.
• Requires exceptional interpersonal and communication skills.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
• Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG’s. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.
• Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.
• Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
• Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
• Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).
• Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.
• This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.
• This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

Benefits

• $2,000 Sign-on Bonus for Certified External Experienced MA's!
• $80 scrub allowance!
• Medical Assistants have the opportunity to move up the Medical Assistant career ladder or sign up for tuition assistance to further advance their career.
• From PTR, to RN, there are endless opportunities at Banner Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED