Medical Assistant, Mobile

Mass General Brigham•Boston, MA

2d•$18 - $25•Hybrid

About The Position

The MGB “Community Care Van Program” is a new, innovative mobile health program dedicated to increasing access to quality healthcare for historically marginalized communities in the greater Boston area. The Medical Assistant (MA) is an integral member of a mobile health team that provides health services including screening and treatment for hypertension, diabetes, substance use disorder, and colorectal cancer screenings. Under the direction of the Mobile Nurse Practitioner (NP) or other provider, the Medical Assistant is responsible for assisting physicians, nurse practitioners, and/or nurses with evaluation, management, and treatment of patients who seek care at one of the mobile clinics. Their primary roles are to register patients in the electronic medical record system; to assure efficient patient flow; to assist providers within the scope of the MA skill set; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

Requirements

Ability to be self-sufficient and take initiative
Excellent critical thinking skills
Excellent communication skills
Ability to be flexible and adept to last minute changes as it pertains to scheduling, workflow, and other operational logistics
Ability to work evening hours and occasional weekends
Comply with established risk management and safety procedures
Comply with all local, state and federal privacy and confidentiality rules and regulations
Sound judgment and problem-solving ability
Ability to prioritize tasks in a complex and busy environment and see them through to completion
Accuracy and attention to detail
Maintain or obtain CPR certification and participate in site-based CPR drills (may be obtained through onboarding)
High School Diploma or Equivalent

Nice To Haves

Bilingual candidate in Spanish is strongly preferred
Experience working with diverse populations and community organizations
Phlebotomy training
Previous clinical experience working as a medical assistant, EMT, home health aide, or nursing assistant is preferred

Responsibilities

Assists mobile team with the set-up and take-down of the mobile clinic site, including picking up vaccination/medical equipment from designated hospital
Assists Operations Manager with patient flow; greets arriving patients and directs to appropriate location as needed
Welcomes patient and registers/updates registration in EPIC
Assists the Provider and/or Nursing staff with patient care during the visit including Conducting blood pressure checks Collecting specimens and performing CLIA-waived tests according to protocol, including but not limited to: Blood (phlebotomy) Finger sticks (HbA1c point-of-care testing) Assisting with clinical documentation relevant to patient visit on EPIC as directed
Documents testing/results and other critical data per protocols; uses appropriate flow sheets and screening forms for chronic disease management
Assists the Provider and Nursing staff with work outside the visit including but not limited to Conducting follow-up care post-visit as directed (such as communicating test results to patients as directed by a provider or nurse, scheduling patients for follow up visits, and performing check-ins for patients placed on chronic disease management plan)
Faxing, mailing, or calling in prescription renewals as directed by the prescribing provider and under the supervision of the prescriber
Maintains neat, clean, and safe exam rooms and treatment areas
Assures patient care areas are neat, clean, professional-looking
Assures exam and treatment areas are properly stocked, equipped, and secured
Assures all equipment is in good working order
Cleans exam rooms and equipment after each patient use per protocol
Promotes customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
Recognizes and respects cultural diversity
Adapts communication to the patient’s understanding
Employs professional telephone and interpersonal techniques
Functions as an integral part of the mobile health care team
Interacts in a professional, cooperative way with other staff
Accepts and delegates responsibilities in a positive manner
Is a team player and offers to help with tasks outside of their role
Engages in constructive problem solving with others in the practice as problems arise
Attends and participates in practice staff meetings
Performs other tasks (when not “in the field”) as delegated by Operations Manager