Medical Assistant Med Office Rep Float
About The Position
As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. This position is represented by the SEIU-UHW. Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site. To be successful in this role you, will bring enthusiasm to help others, work efficiently, and your empathy for our patients. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing ______________ this is (your name) how can I help you" Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
Requirements
- High school diploma (or equivalent) required
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions) required
- Excellent interpersonal, organizational, and customer service skills required
- Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
- Current BLS certification required (must be certified through the American Heart Association)
Nice To Haves
- Six (6) months of experience in an outpatient setting as a Medical Assistant preferred
- Certification must be obtained through one of the private agencies approved by the Medical Board of California: American Association of Medical Assistants (preferred), American Medical Technologists, American Medical Certification Association, California Certifying Board of Medical Assistants, Multi-skilled Medical Certification Institute, Inc. (NCCT)
- Familiarity with an electronic practice management system preferred
Responsibilities
- Proactively preparing patient charts, ensuring all information is obtained and up-to-date.
- Managing multiple patients daily depending on the number of physicians on-site.
- Demonstrating customer service expectations.
- Making eye contact and smiling.
- Demonstrating active listening with a positive can-do attitude.
- Being respectful, concerned, and showing empathy.
- Using scripted greetings and closings for all interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
